Reboot from a Bugcheck

[GoalieMom57]

I have a computer that keeps rebooting from a bugcheck. The bugcheck given was: 0x000000d1 (0xbf398e26, 0x000000ff, 0x00000000, 0xbf398e26). I also have a zip file that contains the files written to the computer, but I do not know how to attach it to this message. Any assistance is greatly appreciated.

 

[peterdiva]

Click the Post Reply button, below the reply to thread box is another box called additional options. In the middle (Attach Files) is a Manage Attachments link, click this and a new window will open. Click the choose button, then browse to and select your zip file, then click the upload button on the right hand side. Then click Submit Reply.

 

[GoalieMom57]

Attachment

I think memory.dmp is too large to attach. Even zipped. Thank you for your assistance peterdiva.

 

[peterdiva]

Both have crashed at a video card driver. See if you can find an updated driver here.

 

[amitkumars]

Minidump Problem

Hi,

From last few days we are facing a problem related to MiniDump in Windows XP based PC. We are using SP2 of Windows XP. We are using Visual Studio 2005 for software development work. When we work on this PC, normally it does not have any problem but when we use Visual Studio 2005 , PC restart silently without any warning at any point of time in a day.After this when PC restart it shows an error in the System Event manager and it creates a dump file in the C:\WINDOWS\Minidump\ folder.

Error source ="Save Dump"
Error description in System Event Manager= "The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007e (0xc0000005, 0xa9d60a3f, 0xa94f7878, 0xa94f7574). A dump was saved in:C:\WINDOWS\Minidump\Mini072307-02.dmp”.


It happens 3-4 times in a day.

After this i rebuild this PC 3 times and every time same thing happened. I changed my PC also and purchased new PC but result is almost same. I think it is related to Visual Studio 2005 because when we do not work on Visual Studio 2005 it works well but when we switch to VISUAL studio, same problem occurs.

We are using Windows XP (SP2) and PC configuration is Intel-D946GZls Motherboard with 1 GB DDR2 RAM (DDR533) and Core 2 Duo 1.86 Ghz processor. Hard disk is SATA 160 GB.

I am attaching minidump files with this mail . This may help you to identify the problem.

Please help us as soon as possible and let us know , if it is known issue for Microsoft, if not then please let us know the solution of this Problem.

 

[peterdiva]

Amitkumars,

All three dumps are crashed by a Norton file. You'll need to update Norton, as the offending file is dated 2001.

BugCheck 1000007E, {c0000005, a9a8aa3f, a9999878, a9999574}
Probably caused by : SYMREDRV.SYS ( SYMREDRV+a3f )
Image name: SYMREDRV.SYS Timestamp: Wed Aug 29 02:06:35 2001 (3B8BDDAB)

 

[amitkumars]

Dear,

Thanks for information. I will uninstall Norton and get back you after latest feedback.

Thanks

Amitkumars