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(REFERENCE_BY_POINTER) BSOD on VISTA shutdown

By prawnsalad
Jun 11, 2007
  1. HI All

    I am having a nasty time with this "REFERENCE_BY_POINTER" STOP error during shutdown in vista.

    It happens just before the machine actually powers off.

    From what I have read it is linked to driver issues, I have tried various things ie: MSCONFIG disable all / removing unsigned drivers etc but it wont go away and I figure the only thing that will help is understanding the minidump but I just cant figure out what they mean.

    So I have uploaded it for anyone interested to look at and offer their comments.

    Many thanks in advance..
     

    Attached Files:

  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    That dump's crashed at zmxpzip.sys, and the process is MXTask.exe. There's not a lot of info, but it looks to belong to something from Allume Systems. Do you recognise it?

    BugCheck 18, {0, 85790c00, 2, ffffffff}
    Probably caused by : zmxpzip.sys ( zmxpzip+1b854 )
    81b9f000 81bff300 zmxpzip zmxpzip.sys Sat Apr 30 01:31:47 2005 (42726F83)
     
  3. prawnsalad

    prawnsalad TS Rookie Topic Starter

    Spot on!

    It was indeed a program by Allume Systems (Stuffit Deluxe v9) the stop error disappeared as soon as I removed it.

    Thanks so much for your help I had tried analysing the dump myself using the latest MS debugger but couldnt get the output you did.

    Any tips on using it in the future? I tried following a thread that gave instructions on usage including an http address to download symbols but kept getting errors.

    Either way thanks again.
     
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