Please post an AVG Antispyware log in your next reply.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
SOFTWA~1
Zune
Close control panel.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
ZuneNss.exe
soproc.exe
ALCMTR.EXE
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [SOProc_SoRefRegSoAlertAjMiniTest] rundll32 shell32.dll,ShellExec_RunDLL C:\PROGRA~1\SOFTWA~1\soproc.exe -pack SoRefRegSoAlertAjMiniTest
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\PROGRA~1\
SOFTWA~1<Delete the entire folder.
C:\Program Files\
Zune<Delete the entire folder.
C:\windows\
ALCMTR.EXE
Reboot into normal mode and rehide your protected OS files.
Post fresh HJT and AVG Antispyware logs. Let me know if you`re still having problems.
Regards Howard
This thread is for the use of karMeister only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
