TechSpot

Reload this Page Connected but no Internet (Windows XP)

By gatorade
May 9, 2009
  1. I have a Windows XP, and an Ethernet Cable is connected to by a wireless router. It says everything is connected to the Internet, but when I try to go on IE, or Firefox its "Page cannot be found" I try refreshing, and still nothing. Right now I'm on a computer that works ( as why I can post this now) but the other one in a different room doesnt work. I'll post any information as needed. Thanks!!
     
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    Hi

    1) try swapping out the cable between the PC and the wireless router.

    2) go into device manager (start settings control panel system hardware device manager) and see if your network card is listed.

    3) if its listed then click start run and type cmd and press enter in the black box type ipconfig and post the details back here. we can see if its getting an address.

    4) if 2 shows and error then right click and uninstall the card and reboot and let windows find it again and it should reinstall it,

    I wont go any further until you post back with what you have tested so far, then we can go from there.

    regards
     
  3. gatorade

    gatorade TS Rookie Topic Starter

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Julie>ipconfig

    Windows IP Configuration


    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
    IP Address. . . . . . . . . . . . : 192.168.1.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1

    C:\Documents and Settings\Julie>



    Should I continue and uninstall it so windows can reinstall it?

    Well i tried uninstalling it, and letting windows install it, and the same problem occurs.
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

    those settings are PERFECT (but the DNS addresses are missing, did you not copy them or where they missing???)
    -- so reinstall would be a waste of time/effort.

    Page not found is one of two issues
    1. a bad url (or one where the site no longer exists)
    2. a bad DNS lookup

    please cite the URL that responds "Page Not Found"

    try these tests to see if you can resolve URLs into IP addresses correctly.
    get a command prompt (run->cmd) and then:
    nslookup www.google.com.
    (which should return the ip addresses associated with google)
    Code:
    C:\Documents and Settings\Jeff>nslookup www.google.com.
    Server:  resolver1.opendns.com
    Address:  208.67.222.222
    
    Non-authoritative answer:
    Name:    www.l.google.com
    Addresses:  [B]74.125.19.103, 74.125.19.99, 74.125.19.104, 74.125.19.147[/B]
    Aliases:  www.google.com
    then try ping www.google.com
    (which should return timing numbers and no timeouts)​
     
  5. gatorade

    gatorade TS Rookie Topic Starter

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Julie>ipconfig

    Windows IP Configuration


    Ethernet adapter Local Area Connection 4:

    Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
    IP Address. . . . . . . . . . . . : 192.168.1.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1

    C:\Documents and Settings\Julie>nslookup google.com
    Server: cns.inflow.pa.bo.comcast.net
    Address: 68.87.64.146

    Non-authoritative answer:
    Name: google.com
    Addresses: 209.85.171.100, 74.125.67.100, 74.125.45.100


    C:\Documents and Settings\Julie>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\Documents and Settings\Julie>
     
  6. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

    hmm; that all looks good except the ping yahoo.com

    here is a normal display for ipconfig /all
    Code:
            IP Address. . . . . . . . . . . . : 192.168.0.4
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            Default Gateway . . . . . . . . . : 192.168.0.1
            DHCP Server . . . . . . . . . . . : 192.168.0.1
    [b]        DNS Servers . . . . . . . . . . . : 208.67.222.222
                                                208.67.222.220[/B]
            Lease Obtained. . . . . . . . . . : Saturday, May 09, 2009 8:47:45 AM
            Lease Expires . . . . . . . . . . : Monday, January 18, 2038 8:14:07 PM
    
    notice the DNS addresses.
    You apparently have the DNS as nslookup shows the dns address which was used as
    Code:
    C:\Documents and Settings\Julie>nslookup google.com
    Server: cns.inflow.pa.bo.comcast.net
    [B]Address: 68.87.64.146[/B]
    let's see if another dns would help; try this
    Code:
    nslookup yahoo.com 208.67.222.220
    should return
    Name: yahoo.com
    Addresses: 209.191.93.53, 69.147.114.224, 209.131.36.159​
     
  7. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415


    No mate i forgot to ask the poster to add the " /all switch" so it only gave the basic info.
     
  8. gatorade

    gatorade TS Rookie Topic Starter

    ? what should i do next?
     
  9. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    i think Joe asked you to try something, read his post...
     
  10. gatorade

    gatorade TS Rookie Topic Starter

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Julie>nslookup yahoo.com 208.67.222.220
    *** Can't find server name for address 208.67.222.220: Non-existent domain
    Server: UnKnown
    Address: 208.67.222.220

    Non-authoritative answer:
    Name: yahoo.com.hsd1.nj.comcast.net
    Address: 208.67.217.132


    C:\Documents and Settings\Julie>
     
  11. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

    GREAT! :)
    Code:
    C:\Documents and Settings\Julie>nslookup yahoo.com 208.67.222.220
    *** Can't find server name for address 208.67.222.220: Non-existent domain
    [B]Server: UnKnown     <<irrelevant[/b]
    Address: 208.67.222.220
    
    Non-authoritative answer:
    Name: yahoo.com.hsd1.nj.comcast.net
    [B]Address: 208.67.217.132   << CORRECT [/B]
    
    ok, we'll swap whatever you have for the well knonw OpenDNS.ORG dns addresses
    (which by the way I use for myself and they add the protection on not being hijacked :) )

    the addresses are:
    Code:
    208.67.222.222
    208.67.222.220
    a) login an Admin account
    b) find View Network Connections
    c) right-click on the Lan Connection->Properties
    d) scroll the list to TCP/IP; select and then click the Properties button

    in the bottom half; Use the following DNS server addresses
    enter the two shown above and click ok; click ok again

    use run->cmd to get a command prompt and prove the settings are being used with
    ipconfig /all

    then ping yahoo.com
    three rows with timing data says you're good to go and your browser should
    work fine too
     
  12. gatorade

    gatorade TS Rookie Topic Starter

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Julie>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : julstar
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net.

    Ethernet adapter Local Area Connection 4:

    Connection-specific DNS Suffix . : hsd1.nj.comcast.net.
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
    Physical Address. . . . . . . . . : 00-13-20-3E-12-97
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 208.67.222.222
    208.67.222.220
    Lease Obtained. . . . . . . . . . : Friday, May 15, 2009 7:32:54 PM
    Lease Expires . . . . . . . . . . : Saturday, May 16, 2009 7:32:54 PM

    C:\Documents and Settings\Julie>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\Documents and Settings\Julie>
     
  13. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

    try again
    ping www.yahoo.com

    yahoo.com -> 69.147.114.224
    www.yahoo.com -> 209.131.36.158

    BOTH will lead to the yahoo home page
     
  14. gatorade

    gatorade TS Rookie Topic Starter

    what am i doing with these?

    yahoo.com -> 69.147.114.224
    www.yahoo.com -> 209.131.36.158

    ?
     
  15. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

    I am documenting that there are DIFFERENT ip addresses assigned to these domain names

    yahoo.com -> 69.147.114.224
    www.yahoo.com -> 209.131.36.158 ​
    if you can't use one, try the other :)
     
  16. gatorade

    gatorade TS Rookie Topic Starter

    oh in these spots "in the bottom half; Use the following DNS server addresses
    enter the two shown above and click ok; click ok again" ?
     
  17. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

  18. gatorade

    gatorade TS Rookie Topic Starter

    ohhh okay, sorry..

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Julie>ping www.yahoo.com
    Ping request could not find host www.yahoo.com. Please check the name and try again.
     
  19. jobeard

    jobeard TS Ambassador Posts: 9,322   +619

    my my; You have some kind of infection that is interfering with name resolution.

    start the process documented here which was just updated last week
     
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