Hi and thanks in advance to all tech-experts, providing help to less-knowledgeable users like me who have managed to mess up their systems. I got downloaded two temp files in my Downloads yesterday, which now prevent me from using the Downloads folder at all. Every attempt to get rid of them, results in freezing of the mouse cursor, followed by a crash of the Downloads folder. Therefore I cannot access any of the files in my Downloads and I anticipate that these tmp files would continue to interfere with my system. I run CCleaner and full system scan with Avast, which didn't resolve the issue. To add, this is my work computer full of lovely software and data, which is why I am sick worried and grateful for any timely help!