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Removing Error Cleaner, Privacy Protector, and Spy&Mal Protection

By Stunt
Jul 29, 2007
  1. Okay, heres the story. We just got our laptop back from a repair from a deletion of a file that wouldn't let the computer start. Getting it back, I went to my pops house, finding out that my brother installed "Cursor Mania" on it before it got repaired. This cursor mania brung up a virus that gives you theses programs:
    • Error Cleaner
    • Privacy Protector
    • Spyware & Malware Protection
    They are all obviously fake programs. My Norton Internet Security 2007 coulnd't detect them. So I downloaded the free version of Ad-Aware 2007, it detected around 575 infections. I removed them all, restarted my computer, and they all regenerated back onto my destkop even after Ad-Aware 2007 removed them. I'm also getting pop-ups saying my computer has a virus and to get protection to click yes or no, it's obviously fake also. There is also a little red alert signal in my icon bar next to the time flashing always saying I have a virus. How can I remove this, I can't do a system restore, because it will give back the virus we had before with the file deletion.
     
  2. BlameCanada

    BlameCanada TS Rookie Posts: 320

    Hi,

    Go HERE follow the instructions,then post the AVG,Combofixe,and HJT logs in this thread.
     
  3. almcneil

    almcneil TS Guru Posts: 1,277

    You need to use multiple anti-spyware utilities as no single one removes everything. I recommend the following 3 programs:

    • Ad-Aware 2007 (I saw you have this already.)
    • Spybot Search & Destroy
    • AVG Anti-Spyware
    All are free and can be downloaded via the Internet.

    Also, since you are badly infected, run AVG Anti-Rootkit. Rootkits are separate programs designed to prevent the detection/removal of other spyware/virus programs.
     
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    ReRun Adaware 2007, SpyBot 14 and AVG Free Antivirus and Antispyware in SAFE MODE, immediately upon reboot after removing them the normal way.

    In case you have not done it, you press the <F8> key repeatedly (about 1 every second or two) until Safe Mode comes up. Safe Mode disables most things but will usually allow the detection software to work.
     
  5. Stunt

    Stunt TS Rookie Topic Starter

    Did it and it didn't work. I always get the virus to disappear but then it ends up regenerating on reboot. And the alert virus that gives me pop-ups never go away.
     
  6. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Very strange. Cannot help. Running all the scans again while in Safe Mode after a cold boot always takes care of it for us.
     
  7. Stunt

    Stunt TS Rookie Topic Starter

    Have any of you ever had a regenerating virus?
     
  8. momok

    momok TS Rookie Posts: 2,265

    Hi

    Very Important: Malware infections can possibly lead to identity theft, loss of funds from bank accounts, misuse of credit card information etc. Therefore I strongly encourage you to please read this thread HERE before deciding what course of action to take regarding your infection.

    Should you decide to clean your computer, please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.

    Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.

    Also, please let me know the results of the AVG Antirootkit scan


    Regards,
    Your friendly momok =)

    This thread is for the use of Stunt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  9. almcneil

    almcneil TS Guru Posts: 1,277

    This sounds like a job for Momok! Quick Chief O'Hara! To the Mokphone! :stickout:
     
  10. Stunt

    Stunt TS Rookie Topic Starter

    Well, here is my HiJackThis! Log:

    Moderator Edit: Please post your HijackThis log as an attachment to this thread. Do not copy and paste if not it will be ignored and/or removed.
     
  11. momok

    momok TS Rookie Posts: 2,265

    Hi,

    You have not posted all required logs. Pleas post them as attachments. Also, have you decided if cleaning is the appropriate course of action you wish to take?

    Regards,
    Your friendly momok =)

    This thread is for the use of Stunt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  12. Stunt

    Stunt TS Rookie Topic Starter

    Okay, attached.
     
  13. momok

    momok TS Rookie Posts: 2,265

    Hi,

    It appears you have still not posted all the required logs. You have also not specified if you have read the advice and understood the risks in cleaning, and whether your decision is to format or clean. I request that you please do the following carefully. Please understand that we cannot take responsibility for any possible mishaps arising from the problems on your system, which is why I request you follow our instructions to the letter.

    Very Important: Malware infections may possibly lead to identity theft, loss of funds from bank accounts, misuse of credit card information etc. Therefore I strongly encourage you to read this thread HERE before deciding what course of action to take regarding your infection.

    Let me know if you wish to format or clean.

    Should you decide to clean your computer, please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.

    Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.

    Also, please let me know the results of the AVG Antirootkit scan


    Regards,
    Your friendly momok =)

    This thread is for the use of Stunt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  14. Stunt

    Stunt TS Rookie Topic Starter

    Sorry Momok, I don't know what all the required logs is, I ran HiJackThis, and posted the log it gave me. And the cleaning thing, alls I want to do is remove this virus.
     
  15. momok

    momok TS Rookie Posts: 2,265

    Hi,

    Click on this link >> link <<
    Follow all the instructions (step 1-15) provided in the link. When you are done, you should have 3 logfiles, and the results of AVG Antirootkit scan.


    Regards,
    Your friendly momok =)

    This thread is for the use of Stunt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  16. almcneil

    almcneil TS Guru Posts: 1,277

    Check the website for Symantec Norton or McAfee. They list manual instructions on how to remove a particular virus.
     
  17. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Yes, they do, but we have found that they are not always successful despite what they say, so do not take their word for the fact that removal has been accomplished.
    We particularly like the ones that are named and listed by Symantec. If they tell you, but do not have the infestation in their list, do not count on it being accurate or that your computer is secure.
     
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