I carried my laptop Toshiba with a dvd-rw drive in to have the burner 'fixed'. I asked if the information would be safe on my hard drive and their reply was 'I don't see any reason why your hard drive would have anything to do with this repair'. Sure enough, when I got my laptop back three weeks later, they had completely reformatted my hard drive. This is where I need someone with tech savvy to give me some input please. I was told that it was necessary to reformat my hard drive because spyware could be causing my drive not to work. Number one, is this true? Number two, could they have not used some type of program to ferret out spyware rather than take the easy road of reformatting my hard drive? I am so frustrated with these people. To make matters worse, they did not fix the initial problem. Thanks for any input.