TechSpot

Res://C:\Windows\system32\shdoclc.dll/navcancl.htm

By CLEANBR
Apr 11, 2010
  1. I keep getting this error when i try to goto certain web sites can someone help me please.

    here is my log from hijackthis

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 22:17:07, on 4/11/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Windows\SysWOW64\svchost.exe
    C:\Windows\System32\spool\drivers\x64\3\WrtMon.exe
    C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files (x86)\NewSoft\Presto! PageManager 8 for EP\PMSpeed.exe
    C:\Windows\System32\spool\drivers\x64\3\WrtProc.exe
    C:\Program Files (x86)\AVG\AVG9\avgtray.exe
    C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe
    C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
    C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
    C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
    C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
    C:\Program Files (x86)\Brother\Brmfcmon\BrMfimon.exe
    C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [BrMfcWnd] "C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" /AUTORUN
    O4 - HKLM\..\Run: [ControlCenter3] "C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe" /autorun
    O4 - HKLM\..\Run: [AT&T Communication Manager] "C:\Program Files (x86)\AT&T\Communication Manager\ATTCM.exe" -a
    O4 - HKLM\..\Run: [EEventManager] C:\PROGRA~2\EPSONS~1\EVENTM~1\EEventManager.exe
    O4 - HKLM\..\Run: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [EPSON WorkForce 610 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIFJA.EXE /FU "C:\Users\Michael\AppData\Local\Temp\E_S249F.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [WorkForce 610(Network)] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIFJA.EXE /FU "C:\Users\Michael\AppData\Local\Temp\E_S30EF.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [PMSpeed] C:\Program Files (x86)\NewSoft\Presto! PageManager 8 for EP\PMSpeed.EXE
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    O10 - Unknown file in Winsock LSP: bmnet.dll
    O10 - Unknown file in Winsock LSP: bmnet.dll
    O10 - Unknown file in Winsock LSP: bmnet.dll
    O13 - Gopher Prefix:
    O16 - DPF: Web-Based Email Tools - http://email01.secureserver.net/Download.CAB
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_48fbb870\AESTSr64.exe (file missing)
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AT&T RcAppSvc (ATTRcAppSvc) - SmithMicro Inc. - C:\Program Files (x86)\AT&T\Communication Manager\RcAppSvc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
    O23 - Service: AT&T Con App Svc (CAATT) - SmithMicro Inc. - C:\Program Files (x86)\AT&T\Communication Manager\ConAppsSvc.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
    O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPSched.exe
    O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_58be29c0\STacSV64.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 15247 bytes
     
  2. Broni

    Broni Malware Annihilator Posts: 52,890   +344

  3. CLEANBR

    CLEANBR TS Rookie Topic Starter

    Here is my log files thank you so much for helping me hopefully we can get this all fixed
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Which browser is affected?


    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    CREATERESTOREPOINT


    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  5. CLEANBR

    CLEANBR TS Rookie Topic Starter

    i am using ie 8
     
  6. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    OK.........
     
  7. CLEANBR

    CLEANBR TS Rookie Topic Starter

    here is the txt for the otl i ran
     

    Attached Files:

  8. CLEANBR

    CLEANBR TS Rookie Topic Starter

    I also notice that if i goto a website i cant hit backspace and go back to the previous website it always redirects me back to the website im on not sure if this is a problem or not
     
  9. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Unless you installed Viewpoint Manager knowledgeably...
    Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
    Uninstall any of the following programs associated with Viewpoint:
    * Viewpoint Manager
    * Viewpoint Media Player
    * Viewpoint Toolbar
    This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOl, AIM, Compuserve, etc.

    =======================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      SRV - [2010/03/04 15:04:43 | 000,244,170 | ---- | M] () [Auto | Running] -- c:\Windows\SysWOW64\cyjcgd\svcboot_sofci.dll -- (svcboot_sofci)
      O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
      O4 - HKLM..\Run: []  File not found
      O10:[b]64bit:[/b] - Protocol_Catalog9\Catalog_Entries\000000000001 -  File not found
      O10:[b]64bit:[/b] - Protocol_Catalog9\Catalog_Entries\000000000002 -  File not found
      O10:[b]64bit:[/b] - Protocol_Catalog9\Catalog_Entries\000000000003 -  File not found
      O10 - Protocol_Catalog9\Catalog_Entries\000000000001 -  File not found
      O10 - Protocol_Catalog9\Catalog_Entries\000000000002 -  File not found
      O10 - Protocol_Catalog9\Catalog_Entries\000000000003 -  File not found
      O16 - DPF: Web-Based Email Tools http://email01.secureserver.net/Download.CAB (Reg Error: Key error.)
      O18:[b]64bit:[/b] - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\ms-itss {0A9007C0-4076-11D3-8789-0000F8105754} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found
      O33 - MountPoints2\{813e518d-52d4-11dd-8786-806e6f6e6963}\Shell - "" = AutoRun
      O33 - MountPoints2\{813e518d-52d4-11dd-8786-806e6f6e6963}\Shell\AutoRun\command - "" = E:\Setup.exe -- [2009/01/05 07:17:24 | 000,377,648 | R--- | M] (EPSON America Inc.)
      
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
     
  10. CLEANBR

    CLEANBR TS Rookie Topic Starter

    log after reboot.
     

    Attached Files:

  11. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    How is the issue?
     
  12. CLEANBR

    CLEANBR TS Rookie Topic Starter

    here is the quick scan
     

    Attached Files:

    • OTL.Txt
      File size:
      65.3 KB
      Views:
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  13. CLEANBR

    CLEANBR TS Rookie Topic Starter

    i dont know how you guys do it but it is fixed thank you very much
     
  14. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Magic :)

    I'm glad, your issue is gone :)
     
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