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Restart the program error

By naveedfakhar
Jan 17, 2012
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  1. during the usage after sometime i found an error box

    where it is written
    "CONNECT TO THE INTERNET "
    "RESTART THE PROGRAM"

    like that error...during that error my lapi stuck and when i click the restart option it give the sound of turning on of the computer..
    i am taging the detail of that error as well below
     

    Attached Files:

  2. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    grr; lost BBcodes

    That is the Windows Explorer(WE) that is crashing (not IE or your Internet per se).
    The WE is what gives you the Folder Views (and other goodies) on windows.

    So, it's time to confess:
    • what have you been doing?
    • what was the last program you installed (and how long ago)?
    • describe your system in detail (laptop/desktop, windows {xp,2k,vista,win7}, sp level, version {basic,home,pro,ultimate}
    • how long have you had the system?
     
  3. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Please describe your computer, operating system, and age of components.
     
  4. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    Details

    laptop
    DELL i3
    bought in april 2011
    win 7 orignal

    i got this error many times doing many tasks like reading the slides in MS office or Adobe.

    i dont remember the last software.i think installed SAP 2000 for my civil engineering purpose.

    ( sp level, version ) from where i know that ?
     
  5. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    You've got something that is pervasive and incompatible with Windows 7.

    If you could track down the date of your first occurance of this symptom,
    you might have a Restore Point to stablize your system - - AND
    discover what was installed or modified since then.

    You might just uninstall the SAP and reboot to verify if things get better.
     
  6. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    problem not solved

    how i can find that date on which i had that error ??
    i dont remember that date as well as that software.
    this error is also present before the sap installation...
     
  7. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    use Control->Admin Tools->Event Viewer to find the system logs

    The explorer.exe error will be in the System Events and the are shown in LIFO order,
    so scroll to the BOTTOM and then move upward to find the first Error.
    Open it and see what program is the culprit - - you likely have several.

    You can copy/paste those records in your follow-up on this thread
     
  8. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    error not found

    i tried to find that error and i m sending u the screen shot of that file so that u can see whether im looking in the right path.because i cant find that error.
     

    Attached Files:

  9. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    yea, that's the correct location - - - W O W, ouch :( Lot's going on here

    either you're guessing passwords or you're being attacked on the network
    see this for updates http://technet.microsoft.com/en-us/library/hh144990.aspx

    see this http://support.microsoft.com/kb/979391

    see http://answers.microsoft.com/en-us/...csys-not/0ffe2abf-20c8-4a84-a23a-60f6b3511c86
     
  10. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    oh my God what to do know ?
    the links u showed me what are these for ?
     
  11. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    about the links

    these links are for DVD corrupt functions or particular to the solution of that specific computer which was discussed there..
    whats for mine ?
     
  12. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    your system error logs show nasty problems with system level code - - solve those first
     
  13. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    tell me the way how i can solve these ??
     
  14. naveedfakhar

    naveedfakhar TS Rookie Topic Starter Posts: 16

    i downloaded the anti malware..but its trail version
     
  15. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    follow the instructions on those links
     

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