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Router help

By suff22886
Dec 9, 2005
  1. hi sorry if this is in wrong place.

    can anybody help me.

    i have a sparkcom router.
    i use AOL 9.0
    Windows XP

    i cant use the windows update (main problem because my computer is dying)
    i cant use windows messenger
    i cant use webcams or view them

    msn people cannot help me
    AOL cannot help me
    windows people cannot help me
    the people who set up my computer cannot help me

    can anybody help please??

    thnx
     
  2. equinox137

    equinox137 TS Rookie

    What is making you think the router might be the problem?
     
  3. suff22886

    suff22886 TS Rookie Topic Starter

    when i do contact AOL or MSN.

    AOL will not help because the router is not their brand make
    MSN say its a router problem.

    a freind who was behind a router also have problems using msn messenger.

    it cant be adware, spyware, viruses etc because it has been like this for a year now, since this was a new computer.

    im positive the only thing it can be is the router blocking a certain part that allows this stuff to work.

    my firewall is turned off so its not that either.
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,311   +617

    read your router manual on How To Port Forward.
    Normally, blocking all inbound requests is a feature of the router and
    you really want it that way to stop Internet attacks.

    Sometime we need to allow specifc ports access to an application, like
    msn messenger (default) port 1863.

    The other setting you need is to enable the firewall to allow the connection.

    Whenever you Port Forward, the filewall must also be adjusted accordingly.
     
  5. suff22886

    suff22886 TS Rookie Topic Starter

    thnx so if i try n work out how to open port 1863, msn should work????

    it has no manual the people just installed it and that was it i think.
     
  6. poertner_1274

    poertner_1274 secroF laicepS topShceT Posts: 4,172

    Did you try to reset the router? On the back there should be a reset button. Hold that for 10 seconds and it should cycle the router and restore it to factory defaults.

    BTW
    :wave:Welcome to TechSpot:wave:
     
  7. suff22886

    suff22886 TS Rookie Topic Starter

    thnk you.

    yea i have to reset the router alot, because sometimes wen i upload to somebody, my router just stops working (anything using the internet gets disconnected)

    i hate my router
     
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