Solved Rundll error message not sure if it is malware or what

[Fjordman1995]

Thanks for your help and time,

Warren

 

[Broni]

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL
IE - HKU\S-1-5-21-3552112713-719858045-1269558871-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <-loopback>;*.local
IE - HKU\S-1-5-21-3552112713-719858045-1269558871-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:49231;https=127.0.0.1:49231
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_12_0_0_77.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.25.2: C:\Windows\system32\npDeployJava1.dll File not found
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-3552112713-719858045-1269558871-1001\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-21-3552112713-719858045-1269558871-1001\..\Toolbar\WebBrowser: (no name) - {38542454-DFB6-44F5-B052-D4E071A3D073} - No CLSID value found.
O15 - HKU\S-1-5-21-3552112713-719858045-1269558871-1001\..Trusted Domains: intuit.com ([ttlc] https in Trusted sites)
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} http://zone.msn.com/bingame/popcaploader_v10.cab (Reg Error: Key error.)
O20:64bit: - Winlogon\Notify\WB: DllName - (C:\Program Files (x86)\Stardock\MyColors\fast64.dll) - File not found


:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Click on "Run ESET Online Scanner" button.
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

 

[Fjordman1995]

Ok, here is the log from the OTL fix:

All processes killed
========== OTL ==========
HKU\S-1-5-21-3552112713-719858045-1269558871-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
HKU\S-1-5-21-3552112713-719858045-1269558871-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer| /E : value set successfully!
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@java.com/DTPlugin,version=10.25.2\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\10 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Registry value HKEY_USERS\S-1-5-21-3552112713-719858045-1269558871-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}\ not found.
Registry value HKEY_USERS\S-1-5-21-3552112713-719858045-1269558871-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{38542454-DFB6-44F5-B052-D4E071A3D073} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{38542454-DFB6-44F5-B052-D4E071A3D073}\ not found.
Registry key HKEY_USERS\S-1-5-21-3552112713-719858045-1269558871-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\intuit.com\ttlc\ deleted successfully.
Starting removal of ActiveX control {DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
C:\Windows\Downloaded Program Files\popcaploader.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WB\ deleted successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
File\Folder C:\FRST not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: cowgirlup
->Temp folder emptied: 61066339 bytes
->Temporary Internet Files folder emptied: 852958 bytes
->Java cache emptied: 781033 bytes
->Google Chrome cache emptied: 403132479 bytes
->Apple Safari cache emptied: 47206400 bytes
->Opera cache emptied: 52419891 bytes
->Flash cache emptied: 8257667 bytes

User: Dad
->Temp folder emptied: 57631867 bytes
->Temporary Internet Files folder emptied: 329079 bytes
->Java cache emptied: 373227 bytes
->Google Chrome cache emptied: 351719737 bytes
->Opera cache emptied: 55648685 bytes
->Flash cache emptied: 57908 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56466 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Sam pw 1 - 7
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 302527 bytes
->Opera cache emptied: 498238 bytes
->Flash cache emptied: 57064 bytes

User: Temp
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 155648 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 14000 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 3712665 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 753 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 195 bytes
RecycleBin emptied: 2358 bytes

Total Files Cleaned = 996.00 mb


[EMPTYJAVA]

User: All Users

User: cowgirlup
->Java cache emptied: 0 bytes

User: Dad
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Public

User: Sam pw 1 - 7

User: Temp

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: All Users

User: cowgirlup
->Flash cache emptied: 0 bytes

User: Dad
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

User: Sam pw 1 - 7
->Flash cache emptied: 0 bytes

User: Temp

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 04272014_111910

Files\Folders moved on Reboot...
C:\Users\cowgirlup\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[Fjordman1995]

Security check log

results of screen317's Security Check version 0.99.82
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Kaspersky Internet Security
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Java 7 Update 51
Java version out of Date!
Adobe Flash Player 12.0.0.77 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 33.0.1750.154
Google Chrome 34.0.1847.116
````````Process Check: objlist.exe by Laurent````````
Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

[Fjordman1995]

And here is the farbar log:

Farbar Service Scanner Version: 25-02-2014
Ran by cowgirlup (administrator) on 27-04-2014 at 12:14:41
Running from "C:\Users\cowgirlup\Desktop\Computer cleanup"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[Fjordman1995]

Hi, the eset scan didn't launch, it brought up a window that said it was a special scan in case some malware was controlling the computer and asked if I wanted to run it.

I said yes and it said no malware was found.

I disabled Kaspersky instead of removing it, it is kind of a pain to reinstall, I have to find the key file again.

Not sure if that was why it wouldn't run.

Warren

 

[Broni]

Try Eset with different browser.

 

[Fjordman1995]

Anything else I can try, eset still didn't install and with all the hassle of reinstalling kaspersky I really don't want to uninstall it.

 

[Broni]

Please run F-Secure Online Scanner

• Disable your Antivirus program.
• Click on Run now button.
  NOTE. If you're using non-IE browser you'll be asked to download small file (F-SecureOnlineScanner.exe). After downloading double click on the file to run the scan.
• Click on Start button.
• Click on "Accept" button.
• When scan is done, in Step 3: Clean the files, leave all settings as they're.
• Click Next button.
• Click Full report... button.
• Copy report's content and paste it into your next reply.

 

[Fjordman1995]

Hi

Ran F-Secure and no issues were found. Does it matter what user identity is logged in? I ran it under my login and the problems seemed to be under the cowgirlup login.

I noticed in one of the cleaners there was a check box for all users.

Thanks,

Warren

 

[Broni]

That's fine.

Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

1. Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

===============================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[Fjordman1995]

Hi, ran the browser check and it found quicktime needed updating. So I downloaded the current version and when I installed it an error message came up 2203. I tried to use the microsoft installer/uninstaller fix but it just hung.

Any ideas?

 

[Broni]

See if Revo will help uninstalling QuickTime...

Revo Uninstaller is more thorough in deleting programs on your computer than using the Add/Remove option in Windows. Since it is a more powerful tool, please be sure to follow the instructions carefully.

Please note there is a chance when you look for this program to uninstall through Revo it might not be listed because of the previous uninstall. If that is the case simply stop and let me know.

• Please download and install Revo Uninstaller Free
• Double click Revo Uninstaller to run it.
• From the list of programs double click on the program you want to remove
• When prompted if you want to uninstall click Yes.
• Be sure the Moderate option is selected then click Next.
• The program will run, If prompted again click Yes
• When the built-in uninstaller is finished click on Next
• Once the program has searched for leftovers click Next.
• Check the items in bold only on the list then click Delete. You may have to expand some folders by clicking the "+" mark.
• When prompted click on Yes and then on Next.
• Put a check on any folders that are found and select Delete
• When prompted select Yes then Next
• Once done click Finish.

 

[Fjordman1995]

Ok, got rid of the quicktime but when I tried to install the new version I got the same error message.

I'll attach a screen shot of the error message.

Thanks,

Warren

 

[Broni]

I'd suggest starting new topic in Windows forum.

In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

Good luck and stay safe

 

[Fjordman1995]

Ok, status on the laptop, it is running MUCH better. It used to take 30 seconds to a minute to start up and shut down.

He doesnt seem to have any problems with anything either. Thanks so much for all your help.

I will make a donation later this week.

One more thing if you would have the time. I hate to just do what I'm told without understanding why, if someone takes the time to analyze a problem for me I thing the least I should do is get at least a rudimentary understanding of what the step(s) were that were taken and why. I think that is my responsibility to hopefully avoid having to bother someone in the future.

If you could find the time to just give a brief explanation of why you chose the different downloads at the time you did I would appreciate it. Even if it is just a phrase or something.

Thanks again,

Warren

 

[Broni]

I wish I had enough time to explain to everyone what had been done but it's just impossible.