Autoupdate is what screwed my system over in the first place. Also, I have windows XP, and currently, the Audigy 2 ZS Card (the SE I hear isn't quite the same...)
I wish it was that simple, =)...
I found this in my email from back when I tried to install Creative MediaSource on my bro's comp. Of course, the response from the first two technicians didn't help... in fact, they were exactly the same. I guess that really ticked me off back in 06, and I really let them have it. What I did get though is what I requested, a seemingly very competent technician... Read on...
*The beg. and end of normal web addresses will be removed from the links so I can post this information here (only have two posts so far).*
Thank you for contacting Creative Technical Support.
It is my understanding you have a Sound Blaster Audigy 2 ZS and CreativeMediaSource's (v.3.30.21) Quick Start Wizard continually opens. From the information you have provided you may be experiencing a registry problem. Unfortunately, we do not support modifying window's registry. However, there is information available on different Newsgroups and on Microsoft's site that contain information about how tocorrect this problem. Please, search the Internet for the error messageyou are receiving to find a resolution to your problem.
I suggest performing a clean install of the software. A clean install normally helps alleviate any errors messages or problems with our software. Please try the following troubleshooting procedures:
1. Uninstall MediaSource according to our Knowledge Base Article SID7815. This helps guarantee that you correctly remove all of the programs' components.-you can find this article by clicking the following link: us.creative. /support/kb/article.asp?l=3&sid=7815
<NOTE: This article does still exist, but it is in the archives so you will need to search for 'mediasource uninstall' in their Knowledge base one time, and then scroll to the bottom of that page and search again (making sure that the "search archives" is checked. This may apply to other KB reference links as well.>
2. Create a new user (in Windows XP) with full administrative rights. This helps ensure you install the software under a full administrative rights user account.-for more info about creating new users, refer to Microsoft website at: support.microsoft. /default.aspx?scid=kb;en-us;279783
3. Clean boot into the new user. Clean booting allows your computer to safely and completely eliminate the influences of your background programs such as your virus scanner, firewall, spyware, etc.-refer to Microsoft's support page at: support.microsoft /default.aspx?scid=kb;en-us;310353
4. Reinstall the update Creative MediaSource version (3.30.21) into a different directory. When the installation file prompts you to place the directory for MediaSource in C:\Program Files\Creative\Creative MediaSource, rename the directory C:\Program Files\Creative\Creative MediaSource2. This will ultimately force the computer to re-write the software to your computer.- please visit the following link: us.creative /support/downloads/
note: At the Product Selection Chart choose, "Sound Blaster" + "Audigy" + "Audigy 2 ZS" and then click the silver, oval "Next" Button. On the following page, click the silver, oval "Go!" Button.
Save and install the files in the following order:
a. Creative MediaSource Player/Organizer 3.30.21 (52.21 MB)Filename: CMS_PCAPP_LB_3_30_21.exe
b. you may also need to install other application plugins for your device.
If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.
Best Regards,
James (15353)
Technical Support
Creative Labs Americas
I hope this helps... I'm going to try this procedure soon (maybe minus the creating a new user... but if all else fails) and I'll try and report back on my level of success.
Hope this helps!
*edit* While this is for a different issue(wizard continually opening), the uninstall and reinstall procedure is very thorough, so should still possibly help.
