SBS 2003 won't detect usb drives

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will3265

First post so I hope I give all details necessary, I'll give it a go.
The place I work at use external usb drive to back up data daily.

The current drives are full so I bought 2 new 500Gb Seagate FreeAgent drives

Plugged in the new drives and nothing happened.
I waited a while, and nothing came up, I went to disk management and nothing was there.
I went to device manager and the device was there but not installed yet.
Waited a bit longer and noticed the machine slowing down.
Opened Process Explorer and Services.exe was using 100% of processor 1.
Opened to see what threads and the umpnpmgr.dll was using all of the processor time.

I left it for a half hour and still nothing happened.

I rebooted and tried again.

I tried a different usb drive, then a flash drive but still same issue.

I tried updating driver but it said the update function was already in action.


I think the problem is a faulty service but I am not sure which one.
I cannot restart the plug and play service.


The system had a strain of cutwail on it which was cleaned a few weeks ago but I don't know how that affected the services.


Any help or suggestions would be greatly appreciated.

William
 
ok so i tried to manually install the drivers for the drive but they are already there.

Anyone got an idea on how to add a device in the registry manually?
Perhaps I can get the device id while its plugged into another machine and then put it into the registry somewhere along with a pointer to the driver.
I have no idea how to do this or if it is possible but i would love any help any one can give.

William
 
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