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Scanner of HP Printer 5200 series does not open any longer

By martinesimmons ยท 4 replies
Mar 7, 2017
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  1. Suddenly, I can't open the scanner. Any solution besides buying a new multifunction printer?
     
  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,231   +422

    Scanners sometimes stick or get out of registration. Try a full power cycle....turn off, unplug, let sit, the replug and restart.
     
  3. martinesimmons

    martinesimmons TS Rookie Topic Starter

    Will follow your directions. Thanks.
     
  4. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,231   +422

    If it doesn't work, you may want to download repair and/or system manual from HP.
     
  5. jobeard

    jobeard TS Ambassador Posts: 9,936   +736

    If you have the original Install CD:
    • uninstall the printer & scanner
    • reboot
    • reinstall
     

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