TechSpot

Scary BSOD, My pc decided to start crashing

By Oggli
Oct 24, 2005
Topic Status:
Not open for further replies.
  1. Hello, my pc was working fine untill a couple of days ago that it started to reboot by itself, and the it started to give me the scary blue screen, some times it says Driver_irql_not_less_or_equal, i have here my minidums, thanks for the help

    Attached Files:

  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    3 of you 4 minidumps crash because of your Symantec/Norton security product.

    Sometimes turning off the live update can solve this problem.

    If that doesn`t help. Download the free AVG antivirus programme from HERE

    Also download the free Sygate firewall from HERE

    Disconnect from the internet, and uninstall that Symantec/Norton from add remove programmes. You may need to uninstall in several pieces, rebooting your system inbetween.

    Once you have got rid of Symantec/Norton, install the Sygate firewall first followed by the free AVG programme.

    Reboot your computer, and reconnect to the internet, and run the AVG update.

    Regards Howard :)
  3. Oggli

    Oggli TS Rookie Topic Starter

    wowww

    thankss, i wasnt specting a reply so fast, I'll do what you told, and I'll let you know after its done,
  4. Oggli

    Oggli TS Rookie Topic Starter

    okay,

    i took out the norton stuff, now i just have to wait to see if it crashes again, btw, i disabled the page filing option, is that good or not?
    thnkss
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I`m not sure to what you are refering.

    Can you be more specific please?

    Regards Howard :)
  6. Oggli

    Oggli TS Rookie Topic Starter

    the virtual memory option

    im not using any virtual memory, since i did that is not crashing as much but still eventually, so i dont know if its good or not,
    thnksss
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    No that`s not a good idea.

    Some applications regardless of how much ram you have still need to use the paging file.

    Click start/run and type cmd.

    In the window that appears, type chkdsk /f and hit the enter key. Note the space between the chkdsk command and the forward slash.

    You will be told that you need to schedusl a disk check the next time your start your computer. Type y and hit the enter key. Now type exit, and restart your computer.

    Once the disk check has finished, your computer will reboot.

    Go and re-enable the page file, and restart your computer again.

    Regards Howard :)
  8. Oggli

    Oggli TS Rookie Topic Starter

    done

    okay it's done, i have to wait now to see if it crashes, for if it helps, the problem started after i was tring to open an .img file, so i downloaded a bunch of progrmas to do it but no one worked, and at the end i errae the file that i was trying to open and the programs to open it, and after an hour or so, it started to crash,
    thankss very much
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I`ll keep my fingers crossed for you.

    The Symantec/Norton software is well known for causing problems.

    You only have to type Norton, or Symantec into the Techspot search feature to see that.

    Hopefully your crashing problem will not return.

    Regards Howard :) :)
  10. Oggli

    Oggli TS Rookie Topic Starter

    thank you veryyy much

    Im glad you were around i was about to format the pc, and also installing the norton at first,
    thank you again
  11. Oggli

    Oggli TS Rookie Topic Starter

    it just happened again,

    :knock: the pc, just crashed again, :(
    here's my last minidump,
    thanksss

    Attached Files:

     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Your last minidump crashes at tcpip.sys. This is your Windows TCP/IP Protocol Driver.

    I have no idea why this has happened.

    Hopefully it`s just a one off.

    Is you Windows fully updated?

    If not, try running the Windows updates.

    Regards Howard :)
  13. Oggli

    Oggli TS Rookie Topic Starter

    Sp 1

    Hy, im using windows xp home edition, sp 1,
    do i need sp 2, i uninstalled sp 2 because it wasnt letting me log in to secure places, dont know why, but after unistalling it i havent had any trouble with secure places,
    thankkss
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    It is usually better to have sp2.

    However, I do know that some people have problems when sp2 is installed.

    Just make sure you have all the latest Windows updates installed for sp1.

    Regards Howard :)
  15. Oggli

    Oggli TS Rookie Topic Starter

    It's working

    Thanks Howard, i havent had any trouble since i killed norton and updated windows,
  16. Oggli

    Oggli TS Rookie Topic Starter

    It hapend again todayy

    It crashed again just a minute ago,
    it said driver_irql_not_less_or_equal,
    if you get to see this post, here is my last minidump
    sorry for so much asking
    thanksss

    Attached Files:

  17. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Your last minidump crashes at ntoskrnl.exe. This is the Windows boot up kernel driver.

    I am at a loss to explain to you why this has happened.

    I am going to see if I can get a second opinion from someone who knows more about these things than I.

    Regards Howard :)
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Some more things for your to try.

    If you are running Zonealarm, uninstall it and try the Sygate firewall instead.

    Uninstall emule as this was mentioned in your earlier crash at tcpip.sys.

    Try disabling yahoo, or msn messenger as this was mentioned in your crash ntoskrnl.exe.

    Also go HERE and follow the instructions for testing your ram.

    Regards Howard :)
  19. Vigilante

    Vigilante TechSpot Paladin Posts: 2,120

    ntoskrnl isn't a good place to be crashing. I forsee that reload may still be a good idea.

    After all your updates are done, and programs uninstalled, you could try this:

    Start-Run and type sfc /scannow. This will validate all your XP system files. It may ask for your XP CD.

    Then you may want to run a registry cleaning tool like JV16 Power Tools or RegClean. But there are risks to doing registry work like that.

    You may also want to post your Hijackthis log, just in case there is a startup or service that may be installed and causing issues.

    good luck
  20. Oggli

    Oggli TS Rookie Topic Starter

    Thanks

    Hy, thanks for the help, my pc works perfevtly fine, untill i open the emule, after that it's a matter of an hour or so and it crashes, im going to have to execute the animal :(
    thank you very much for your help
  21. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Just a quick update.

    It has been suggested, and confirmed, that Zonealarm, and Emule don`t go together very well.

    If you are using Zonealarm, try the Sygate firewall instead, and see how it goes.

    Regards Howard :)
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