Okay to
leave the processes you stopped using the msconfig utility
off
The processes I'm referring to can be found here:
Open Internet Explorer> Tools> Manage add-ons>> there are 2 settings for the dialog box> 1, processes now being used and 2. processes previously used.
Do you have anything in either section showing
Enabled? What?
The Services I referred to are handled in yet another section and most users don't make changes in the Startup type. Take a look here and let me know if you've made changes in this section:
Start> Run> type in
services.msc> enter. IF you've worked in here, you will recognize the screen. If not, just close it back up and we won't be concerned with it.
You're doing fine following the instructions I've given. I'm just big on asking questions if I need to! It works both ways I think.
If the original problem has been resolved and there are no new problems, I can try to move the Norton entries I saw: the only 'big deal' about having 'left overs' is that Norton has a tendency not to play nice with other security programs.
[1]. Close any open browsers.
[2]. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
[3]. Open notepad and copy/paste the text in the code below into it:
Code:
File::
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
Folder::
c:\program files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
Driver::
Save this as CFScript.txt, in the same location as ComboFix.exe
Referring to the picture above, drag CFScript into ComboFix.exe
When finished, it will produce a log for you at C:\ComboFix.txt . Please attach to your next reply.
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