A friend's wife has a problem, & he doesn't understand computers, so I said that I would ask Techspot for her, hope that's OK? She says that the send command on her e-mail provider doesn't work unless she goes on-line first. To me it sounds like dial-up problems, or her mail set-up needs looking at, what do you think? She tells me that she has sent a report to Microsoft, I nearly told her that she would have done better to have flushed it down the toilet, judging by my past experience with them! Can you help her please?