Run the
BitDefender Online Scanner
Click
I Agree to the license and then select
Click here to scan
DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED.
That will make your logs huge and we don't need to see clean files.
Once Bitdefender completes the scan:
Click-on the
Detected Problems tab.
Then select
Click here to export the scan report
When the window comes up to save the report, change the
Save as type: box to:
Text (Tab Delimited) (*.txt) and then in the
File name box enter change to
bdscan then click
Save
This will save a file named
bdscan.txt. I would suggest saving it to the
Desktop so you can easily find it.
(take notice of where you save it so you can find it later)
This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.
If you do not follow these step, you will have an incorrect log or worse a log summary which is useless to us
Post the
bdscan.txt file as an
Attachment.
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Download Superantispyware (SAS)
SUPERAntispyware Free Edition
Install it and double-click the icon on your desktop to run it.
* It will ask if you want to
Update the program definitions, click
Yes.
* Under
Configuration and Preferences, click the
Preferences button.
* Click the
Scanning Control tab.
* Under
Scanner Options make sure the following are checked:
- Close browsers before scanning
- Scan for tracking cookies
- Terminate memory threats before quarantining.
- Please leave the others unchecked.
- Click the Close button to leave the control center screen.
* On the main screen, under
Scan for Harmful Software click
Scan your computer.
* On the left check
C:\Fixed Drive.
* On the right, under
Complete Scan, choose
Perform Complete Scan.
* Click
Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click
OK.
* Make sure everything in the white box has a check next to it, then click
Next.
* It will quarantine what it found and if it asks if you want to reboot, click
Yes.
* To retrieve the removal information please do the following:
- After reboot, double-click the SUPERAntiSpyware icon on your desktop.
- Click Preferences. Click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- It will open in your default text editor (such as Notepad/Wordpad).
- Save the notepad file to your desktop by clicking (in notepad) "File" "Save As"
* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
* Please add the log as an
attachment along with a new HijackThis log in the next post.
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Next post please attach
bdscan log
SUPERAntiSpyware log
New HijackThis log