I hope I am posting this in the correct forum... I have talked to various sources including my internet service provider and router manufacturer. I think we have determined that my problem is this: When I ping IP addresses, I lose no packets (440) for example http://184.108.40.206 for www.google.com, however when I ping URLs, they do not go through (404). I get the error message from Firefox: "Server not found." My computer will not take any of the DNS numbers people have provided me with in attempts to fix this problem. I suppose this is a DNS error. I am running Windows XP. FYI: I may appear semi-computer literate since I've been talking tech-support for the past 24 hours, but I'm really not. If you have any ideas, please keep tech-speak simple if possible! Also, I am avoiding speaking with the manufacturer of my laptop since my warranty is expired and they will charge me for support--any ideas would be appreciated, just point me in the right direction! THANK YOU!