Slow Compy

By Red Bokowski
Jun 7, 2007
Topic Status:
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  1. Hey, I was wondering if anyone that knows how to make sense of a Hijackthis log file could help me out. I've been having a lot of problems with my laptop being really slow and I seem to have twenty or more programs consistently running in the background in windows task manager. I'm not entirely sure if a hijackthis log is even useful in this situation. Thanks!
  2. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Hello and welcome to Techspot.

    Go and read this thread HERE and post a HJT log as an attachment into this thread.

    Regards Howard :wave: :wave:

    This thread is for the use of Red Bokowski only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  3. Red Bokowski

    Red Bokowski Newcomer, in training Topic Starter

    Here's the log.
  4. momok

    momok Newcomer, in training Posts: 2,272

    Hi,

    You are running an outdated version of HijackThis.
    You can obtain the latest version from the link in my signature. You should also rename the executable file to something like analyze.exe. This is because some malware are known to hide from HijackThis scans.

    You may wish to copy and paste these instructions on notepad for easier reference later.

    Boot into safe mode under your normal user name. See how HERE

    Next turn on "Show all files and folders, including hidden and system". See how HERE

    Go to start > run and type services.msc. Press the enter key.
    Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    Viewpoint Manager Service
    ZTgServerSwitch


    Go to start > Control Panel > Add and Remove Programs.
    Remove anything related to the following:

    Viewpoint Manager/Media etc

    After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):

    R3 - URLSearchHook: (no name) - _{EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)

    O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs

    O4 - Global Startup: Adobe Gamma Loader.lnk = ?

    O4 - Global Startup: MA521 Configuration Utility.lnk = ?

    O4 - Global Startup: PowerPanel.lnk = ?

    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    Close HJT.


    Navigate in Windows Explorer and delete the following files and folders in bold.

    c:\program files\support.com\
    C:\Program Files\Viewpoint\

    Reboot into normal mode and rehide your protected OS files.

    Thereafter, please post fresh HJT, ComboFix and AVG Antispyware logs from normal mode as attachments into this thread. The utilities can be downloaded from the links in my signature.


    Regards,
    Your friendly momok =)

    This thread is for the use of Red Bokowski only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  5. Red Bokowski

    Red Bokowski Newcomer, in training Topic Starter

    Ok...I followed the instructions and have posted the logs...except one of them freaked out on me and crashed the computer...It was the AVG program.
  6. momok

    momok Newcomer, in training Posts: 2,272

    Hi,

    Please run AVG Anti Rootkit via Step 11 of the instructions HERE. Let me know the results of the scan.


    Regards,
    Your friendly momok =)

    This thread is for the use of Red Bokowski only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  7. Red Bokowski

    Red Bokowski Newcomer, in training Topic Starter

    Geeze...it took me waaaaay too long to get back to this. Sheesh. Anyways, I ran the scan, but I just did the regular scan, not the deep-scan. Here are the results of the AVG scan. I didn't "fix" the files using the AVG program. One of the other programs I used also asked me to fix some things and I wasn't sure if I was supposed to fix them or just give the info to you. Thanks

    Red
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