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Software update would prevent stubborn Note 7 owners from charging flawed devices beyond 60 percent

By Shawn Knight
Sep 13, 2016
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  1. Samsung is working on a software update for stubborn Galaxy Note 7 owners that haven’t yet turned in their potentially defective handsets. The update is scheduled to roll out to South Korean users beginning September 20.

    The Associated Press, citing a front-page advertisement in South Korean newspaper Seoul Shinmun, reports that the update will prevent users from charging the phone’s battery past the 60 percent mark which should hopefully keep them from overheating and exploding.

    If nothing else, maybe the charging limitation will serve as a nagging reminder for owners to take action and begin the recall process. Seriously, it's not worth risking it folks.

    The advertisement stated that the update is a measure to put consumer safety first, adding that they apologize for the inconvenience it may cause.

    It’s unclear whether or not Samsung will distribute the update outside of its home country although Yonhap News Agency claims the manufacturer is in talks with wireless providers regarding the update.

    We first learned that Samsung was experiencing issues with its Galaxy Note 7 late last month when the company paused shipments to investigate a possible battery-related issue. On September 1, Samsung confirmed that there indeed was a battery cell problem and halted sales worldwide.

    DJ Koh, president of Samsung’s mobile communications business, said this past weekend that Note 7 owners should power down and exchange their devices as soon as possible. The executive added that they are expediting replacement devices so users can complete the exchange process as quickly and conveniently as possible.

    For some, however, the recall didn’t come soon enough.

    As of September 1, Samsung said there had been 35 battery-related incidents – a number that has no doubt swelled since then. Specific incidents reported in the media include a Note 7 that exploded while charging in a hotel room causing nearly $1,400 worth of damage and another involving a six-year-old boy that suffered burns when the Note 7 he was watching a video on burst into flames.

    A family in St. Petersburg, Florida, watched as their Jeep Grand Cherokee when up in flames on Labor Day. The culprit? A Galaxy Note 7 charging inside the vehicle.

    The Federal Aviation Administration has also chimed in on the matter, strongly advising airline passengers not to turn on or charge Note 7 smartphones while onboard and not to stow them in any checked baggage. Note that this is simply a word of warning, not an outright ban (not yet, at least).

    Specific information about the recall has been hard to come by. According to The Wall Street Journal, Samsung is recalling phones in different markets through different exchange programs rather than conducting a single, universal program.

    Another piece of the puzzle is that Samsung may simply not have enough inventory of new phones with safe components to replace the millions of devices that have already shipped. Prolonging the process is in the best interest of nobody and couldn’t come at a worse time as Apple, Samsung's largest rival, prepares to launch its next wave of iPhones in just a few days.

    Permalink to story.

     
  2. Kenrick

    Kenrick TS Booster Posts: 189   +88

    Can this software update prevent phones bursting in flames?

    http://www.theverge.com/2016/9/8/12841342/why-do-phone-batteries-explode-samsung-galaxy-note-7

    Why not just put all resources in recalling and ask every government of all countries to facilitate the recall. The Note 7 is a great device yet the actions from a billion dollar company seems they are protecting their interest than the public's interest. There is still no OFFICIAL recall in US and Canada as of this time.
     
  3. VitalyT

    VitalyT Russ-Puss Posts: 3,155   +1,431

    Rename it into Nuke 7. Problem solved.
     
    p51d007 and Reehahs like this.
  4. rvnwlfdroid

    rvnwlfdroid TS Booster Posts: 136   +23

    This story is kind of funny/F'd up. I've tried to switch my Note 7 at 2 different store's (Neither of which were the store I purchased it at) but was told from both I had to return it to the store it was purchased from. It just so happens that particular store has not received any replacement phones yet. They will have a few this week but they are not sure if there will be enough to cover every one on the list. In all likely hood It will be the week after that they will have them available. I understand needing to have a plan in place to avoid any other incidents but I would love to switch it out if they would let me. BTW the carrier is Verizon.
     
    MonsterZero likes this.
  5. theruck

    theruck TS Booster Posts: 104   +20

    Samsung, the producer of micro ovens and fridges wants you to buy a phone. what will you do?
     
    p51d007 likes this.
  6. Raoul Duke

    Raoul Duke TS Guru Posts: 930   +354

    buy one and hope it will turn into a block of ice instead of a block of charcoal?
    is there a prize for the right answer?
     
  7. Theinsanegamer

    Theinsanegamer TS Guru Posts: 378   +333

    Just think, if samsung had kept removable batteries, this would be a non issue.
     
    p51d007 likes this.
  8. p51d007

    p51d007 TS Evangelist Posts: 913   +388

    IF a consumer were smart, and, judging by the amount of "hold my beer watch this" videos on youtube,
    they ARE NOT, just keep the phone, ONLY charge it while you are monitoring it, don't "top it off", don't charge
    it to 100%, you could probably keep using it until enough replacement stock is available.
    Boy, that whole leave out the removable battery thing is hitting makers hard right now.
     
  9. theruck

    theruck TS Booster Posts: 104   +20

    just think how water and crash resistant were removable batteries phones...
     
  10. Theinsanegamer

    Theinsanegamer TS Guru Posts: 378   +333

    Just think of how useful these sealed phones will be in 2 years when their batteries are shot....oh wait.

    Just think how awesome an extended battery will be in my note 7....oh wait.

    If you consider that the S5 was ip67 rated, yet had a removable battery, I'd say this "sealed battery" nonsense was more of a forced obsolescence move then a water resistant move. The only non resistant part of a S5 would have been the battery, which is cheap to replace.

    Also, phones with removable batteries can be plenty crash resistant. If anything, they were better at it, since all the kinetic energy from the fall had a tendency to cause the battery to fly out, which is far preferable to the screen shattering. New battery=$60, new phone=$650. Which is cheaper, and which makes samsung more money?
     
    Raoul Duke likes this.
  11. Whitefyre

    Whitefyre TS Rookie Posts: 20   +7

    Actually I have the link to swap my note 7 out in canada. I have a claim in to replace with a new note 7
     
  12. Kenrick

    Kenrick TS Booster Posts: 189   +88

    Nice to hear. But that is a replacement program not an official recall. Only those who knows the replacement program can do it. It's like "we will swap your phone only if you know it". It should be addressed to Health Canada for recall so that all Note 7 in the market should be from the safe inventories and with the advisory from Health canada/government, more people are informed.

    You don't want to risk your house, car and especially your family. This update might help but from my link, they think it's a defect in the contacts of the batteries and to think a software update might stop that.
     
  13. MonsterZero

    MonsterZero TS Addict Posts: 229   +89

    Okay, 35 out of 2.5 million phones exploded, so my odds of having a defective device are 1:100000 chance that my device is defective?? I'll take those odds because at the moment, no US carrier has new phones.

    I've been harassing the local AT&T store to get my replacement device.

    My question is once they roll out this update, how are you going to skip phones that have already been replaced? OR will even the new Note 7's be gimped by this bullshit 60% battery update??
     
  14. Phr3d

    Phr3d TS Booster Posts: 242   +44

    With the stunning improvement in playability of All new games and the bulletproof quality of All new devices, the temptation to get everything new on the DAY it is released is just.. irresistible.. week after week after..
     

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