TechSpot

Some minidumps and 1001s

By pitutellama
Oct 11, 2005
  1. Hi,

    I am having constant restarts of my computer (with Windows XP Pro SP1).

    Most of them occur just when the welcome screen is loading (this morning it has show me the BSOD because I have pressed a key (up arrow) when it was loading the welcome screen). Most of them come with the BSOD.

    Other times, it just restarts when I leave it alone downloading something with emule or azureus.

    I was having this same problem and I changed my HD. But it seems it has nothing to do with this, since with the new installation everything is the same (I have not installed all the programs that I had, since I wish to wait if I have to reinstall all again).

    I do not know if anybody could help me. Thank you in advance.


    This is my programs list:

    <<...>> <<...>> <<...>> <<...>> <<...>>

    3Com NIC Utilities All Users:3Com NIC Utilities All Users
    ASIO4ALL v2 FAMILIA-G3OMKZX\Abraham:ASIO4ALL v2 FAMILIA-G3OMKZX\Abraham
    ATI Catalyst Control Center All Users:ATI Catalyst Control Center All Users
    ATI Catalyst Control Center\Advanced All Users:ATI Catalyst Control Center\Advanced All Users
    Accesorios Default User:Accesorios Default User
    Accesorios All Users:Accesorios All Users
    Accesorios NT AUTHORITY\SYSTEM:Accesorios NT AUTHORITY\SYSTEM
    Accesorios FAMILIA-G3OMKZX\Abraham:Accesorios FAMILIA-G3OMKZX\Abraham
    Accesorios\Accesibilidad Default User:Accesorios\Accesibilidad Default User
    Accesorios\Accesibilidad All Users:Accesorios\Accesibilidad All Users
    Accesorios\Accesibilidad NT AUTHORITY\SYSTEM:Accesorios\Accesibilidad NT AUTHORITY\SYSTEM
    Accesorios\Accesibilidad FAMILIA-G3OMKZX\Abraham:Accesorios\Accesibilidad FAMILIA-G3OMKZX\Abraham
    Accesorios\Comunicaciones All Users:Accesorios\Comunicaciones All Users
    Accesorios\Entretenimiento Default User:Accesorios\Entretenimiento Default User
    Accesorios\Entretenimiento All Users:Accesorios\Entretenimiento All Users
    Accesorios\Entretenimiento NT AUTHORITY\SYSTEM:Accesorios\Entretenimiento NT AUTHORITY\SYSTEM
    Accesorios\Entretenimiento FAMILIA-G3OMKZX\Abraham:Accesorios\Entretenimiento FAMILIA-G3OMKZX\Abraham
    Accesorios\Herramientas del sistema All Users:Accesorios\Herramientas del sistema All Users
    Adobe All Users:Adobe All Users
    Advanced CATaloguer Pro FAMILIA-G3OMKZX\Abraham:Advanced CATaloguer Pro FAMILIA-G3OMKZX\Abraham
    Atari All Users:Atari All Users
    Atari\Deer Hunter 2005 All Users:Atari\Deer Hunter 2005 All Users
    Azureus FAMILIA-G3OMKZX\Abraham:Azureus FAMILIA-G3OMKZX\Abraham
    CDisplay All Users:CDisplay All Users
    CJB.Netter All Users:CJB.Netter All Users
    CyberLink Power Packs All Users:CyberLink Power Packs All Users
    CyberLink Power Packs\MP3 PowerEncoder All Users:CyberLink Power Packs\MP3 PowerEncoder All Users
    DVD Shrink All Users:DVD Shrink All Users
    Debugging Tools for Windows All Users:Debugging Tools for Windows All Users
    DivX All Users:DivX All Users
    DivX\DivX Codec All Users:DivX\DivX Codec All Users
    DivX\DivX Codec\Links All Users:DivX\DivX Codec\Links All Users
    DivX\Links All Users:DivX\Links All Users
    Empire Interactive FAMILIA-G3OMKZX\Abraham:Empire Interactive FAMILIA-G3OMKZX\Abraham
    Empire Interactive\FlatOut FAMILIA-G3OMKZX\Abraham:Empire Interactive\FlatOut FAMILIA-G3OMKZX\Abraham
    Eset All Users:Eset All Users
    HP All Users:HP All Users
    HP\Memories Disc All Users:HP\Memories Disc All Users
    HP\PSC All-In-One 1300 series All Users:HP\PSC All-In-One 1300 series All Users
    Herramientas administrativas All Users:Herramientas administrativas All Users
    Inicio Default User:Inicio Default User
    Inicio All Users:Inicio All Users
    Inicio NT AUTHORITY\SYSTEM:Inicio NT AUTHORITY\SYSTEM
    Inicio FAMILIA-G3OMKZX\Abraham:Inicio FAMILIA-G3OMKZX\Abraham
    Invision 2.0 All Users:Invision 2.0 All Users
    Invision 2.0 FAMILIA-G3OMKZX\Abraham:Invision 2.0 FAMILIA-G3OMKZX\Abraham
    Juegos All Users:Juegos All Users
    KONAMI FAMILIA-G3OMKZX\Abraham:KONAMI FAMILIA-G3OMKZX\Abraham
    KONAMI\Pro Evolution Soccer 5 DEMO(no voice) FAMILIA-G3OMKZX\Abraham:KONAMI\Pro Evolution Soccer 5 DEMO(no voice) FAMILIA-G3OMKZX\Abraham

    LightSurf All Users:LightSurf All Users
    LightSurf\Color Indicator All Users:LightSurf\Color Indicator All Users
    LightSurf\Colorific All Users:LightSurf\Colorific All Users
    Logitech All Users:Logitech All Users
    Logitech\Gaming Software All Users:Logitech\Gaming Software All Users
    Logitech\Gaming Software\Online All Users:Logitech\Gaming Software\Online All Users
    Microsoft Office All Users:Microsoft Office All Users
    Microsoft Office\Herramientas de Microsoft Office All Users:Microsoft Office\Herramientas de Microsoft Office All Users

    Música All Users:Música All Users
    Música FAMILIA-G3OMKZX\Abraham:Música FAMILIA-G3OMKZX\Abraham
    Música\Antares AVOX Vocal Kit FAMILIA-G3OMKZX\Abraham:Música\Antares AVOX Vocal Kit FAMILIA-G3OMKZX\Abraham
    Música\Bome's Mouse Keyboard All Users:Música\Bome's Mouse Keyboard All Users
    Música\Bome's Mouse Keyboard\Tutorials All Users:Música\Bome's Mouse Keyboard\Tutorials All Users
    Música\Cakewalk VST Adapter 4 All Users:Música\Cakewalk VST Adapter 4 All Users
    Música\Propellerhead FAMILIA-G3OMKZX\Abraham:Música\Propellerhead FAMILIA-G3OMKZX\Abraham
    Música\SONAR 4 Producer Edition All Users:Música\SONAR 4 Producer Edition All Users
    Música\Steinberg VoiceMachine FAMILIA-G3OMKZX\Abraham:Música\Steinberg VoiceMachine FAMILIA-G3OMKZX\Abraham
    Música\YAMAHA VST Plugins All Users:Música\YAMAHA VST Plugins All Users
    Música\YAMAHA VST Plugins\Vocal Rack Trial All Users:Música\YAMAHA VST Plugins\Vocal Rack Trial All Users
    Nero 7 Premium All Users:Nero 7 Premium All Users
    Nero 7 Premium\Audio All Users:Nero 7 Premium\Audio All Users
    Nero 7 Premium\Data All Users:Nero 7 Premium\Data All Users
    Nero 7 Premium\Labels All Users:Nero 7 Premium\Labels All Users
    Nero 7 Premium\Manuals All Users:Nero 7 Premium\Manuals All Users
    Nero 7 Premium\Tools All Users:Nero 7 Premium\Tools All Users
    Netropa All Users:Netropa All Users
    QuickTime All Users:QuickTime All Users
    Soulseek FAMILIA-G3OMKZX\Abraham:Soulseek FAMILIA-G3OMKZX\Abraham
    SoundMAX All Users:SoundMAX All Users
    TMPGEnc All Users:TMPGEnc All Users
    TMPGEnc\TMPGEnc DVD Author 1.6 All Users:TMPGEnc\TMPGEnc DVD Author 1.6 All Users
    Tableta All Users:Tableta All Users
    WinRAR All Users:WinRAR All Users
    WinRAR FAMILIA-G3OMKZX\Abraham:WinRAR FAMILIA-G3OMKZX\Abraham
    XviD FAMILIA-G3OMKZX\Abraham:XviD FAMILIA-G3OMKZX\Abraham
    Zone Labs All Users:Zone Labs All Users
    dBpowerAMP Music Converter FAMILIA-G3OMKZX\Abraham:dBpowerAMP Music Converter FAMILIA-G3OMKZX\Abraham
    dBpowerAMP Music Converter\Configuration FAMILIA-G3OMKZX\Abraham:dBpowerAMP Music Converter\Configuration FAMILIA-G3OMKZX\Abraham

    dBpowerAMP Music Converter\Help FAMILIA-G3OMKZX\Abraham:dBpowerAMP Music Converter\Help FAMILIA-G3OMKZX\Abraham
    dBpowerAMP Music Converter\Help\Codecs FAMILIA-G3OMKZX\Abraham:dBpowerAMP Music Converter\Help\Codecs FAMILIA-G3OMKZX\Abraham

    eMule All Users:eMule All Users
    ffdshow All Users:ffdshow All Users
    iTunes All Users:iTunes All Users
    illiminable FAMILIA-G3OMKZX\Abraham:illiminable FAMILIA-G3OMKZX\Abraham
    illiminable\oggcodecs FAMILIA-G3OMKZX\Abraham:illiminable\oggcodecs FAMILIA-G3OMKZX\Abraham
    mIRC All Users:mIRC All Users


    ______________

    And these are my last five 1001s event:

    Tipo de suceso: Información
    Origen del suceso: Save Dump
    Categoría del suceso: Ninguno
    Id. suceso: 1001
    Fecha: 11/10/2005
    Hora: 7:58:36
    Usuario: No disponible
    Equipo: FAMILIA-G3OMKZX
    Descripción:
    El equipo se ha iniciado desde un comprobador de errores. La comprobación de errores fue: 0x0000007f (0x00000008, 0xf7b03d70, 0x00000000, 0x00000000). Se ha guardado el volcado en: C:\WINDOWS\MEMORY.DMP.

    Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.
     
  2. pitutellama

    pitutellama TS Rookie Topic Starter

    follows

    Tipo de suceso: Información
    Origen del suceso: Save Dump
    Categoría del suceso: Ninguno
    Id. suceso: 1001
    Fecha: 10/10/2005
    Hora: 15:01:52
    Usuario: No disponible
    Equipo: FAMILIA-G3OMKZX
    Descripción:
    El equipo se ha iniciado desde un comprobador de errores. La comprobación de errores fue: 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). Se ha guardado el volcado en: C:\WINDOWS\MEMORY.DMP.

    Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.




    Tipo de suceso: Información
    Origen del suceso: Save Dump
    Categoría del suceso: Ninguno
    Id. suceso: 1001
    Fecha: 10/10/2005
    Hora: 14:26:01
    Usuario: No disponible
    Equipo: FAMILIA-G3OMKZX
    Descripción:
    El equipo se ha iniciado desde un comprobador de errores. La comprobación de errores fue: 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). Se ha guardado el volcado en: C:\WINDOWS\MEMORY.DMP.

    Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.




    Tipo de suceso: Información
    Origen del suceso: Save Dump
    Categoría del suceso: Ninguno
    Id. suceso: 1001
    Fecha: 09/10/2005
    Hora: 12:50:29
    Usuario: No disponible
    Equipo: FAMILIA-G3OMKZX
    Descripción:
    El equipo se ha iniciado desde un comprobador de errores. La comprobación de errores fue: 0x000000d1 (0x00000000, 0x00000002, 0x00000000, 0x00000000). Se ha guardado el volcado en: C:\WINDOWS\MEMORY.DMP.

    Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.



    Tipo de suceso: Información
    Origen del suceso: Save Dump
    Categoría del suceso: Ninguno
    Id. suceso: 1001
    Fecha: 09/10/2005
    Hora: 2:11:16
    Usuario: No disponible
    Equipo: FAMILIA-G3OMKZX
    Descripción:
    El equipo se ha iniciado desde un comprobador de errores. La comprobación de errores fue: 0x0000008e (0xc0000005, 0x0aa404a1, 0xf7cfa7b0, 0x00000000). Se ha guardado el volcado en: C:\WINDOWS\MEMORY.DMP.

    Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.

    ______
    You can find the corresponding 5 minidumps here:
     
  3. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi,

    Your problem is hard and probably it is hardware problem (ie fault ram, M/B or video card, overheat and PSU). Your minidumps do not have useful diagnostic information

    Suggestion
    1. Check the temperature of the CPU and make sure that it is not overheat (ie temperature < 60C)
    2. Reseat the memory stick to another memory slot
    3. Downclock the ram
    4. Clean the dust inside the computer case
    5. Make sure that the ram is compatible to the motherboard
    6. Reseat video card
    7. Upgrade to XP SP2
     
  4. pitutellama

    pitutellama TS Rookie Topic Starter

    Hi,

    Thank you for the quick response, cpc2004.

    Let's try to discard some possibilities (please correct me if I'm wrong):

    1. CPU temperature seems to be correct at this moment. Sometimes, in summer, and playing some games while using other programs, it has exceeded 70C, but it is not normal (the room where my PC is is like an oven in summer).

    2. I cannot do this, because the PC is still under warranty and I cannot open it without losing my warranty.

    3. How can I do this? I have not overclocked it (I do not know how to do it). Is it important or only if I had overclocked it?

    4. Same problem as 2. Anyhow, there was more than "dust" inside. When I went to the shop to change the HD, the guy told me that he was going to use the vacuum cleaner, so I hope this was done.

    5. I have not had any problem during 1 year and a half and I have not changed nothing but the HD, so I suppose this should not be the reason.

    6. Is it sufficient if I reinstall its drivers?

    7. I have this pending. Once I can finish burning all my data from my old HD, I will try this (I do not know if there is some risk of losing my data, but I assume it would be preferable to do a new install).

    Anyhow, could you please explain why do you consider that it is not a software related problem? Is there any other information which I can give you to be sure?

    Thank you,
     
  5. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    In my previous post, I told you that your minidumps do not have helpful debugging information. They are all crashed with bugcheck 7F with nt status code 8 (ie double fault). The stack has only one trace entry and stack trace may be corrupt. I cannot confirm whether it is hardware or software problem. Report the problem to microsoft if you want an accurate answer.

    Findding
    Your PC has over 1000 memory error which is exceptional high. It maybe related to overheat, hardware error of the hard disk or device driver error.
     
  6. pitutellama

    pitutellama TS Rookie Topic Starter

    Oh, thank you. I didn't know that.
     
  7. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Your windows is at XP SP1. You had better upgrade it XP SP2.
     
  8. pitutellama

    pitutellama TS Rookie Topic Starter

    I am finishing making the back up of all my files and i am going to upgrade to XP2.

    These days, the computer restarts 4 or 5 times when I start it. First, the windows loading screen just appears and it restarts. Then I choose to start windows normally and it immediately restarts. Next time I choose it again and I am able to reach the welcome screen and to enter in windows. But it restarts (this time with BSOD and after a black screen (like when you refreshes after changing screen resolution or something like that)). Next time I get it right. But surely it will restart again during the morning (just emule working). Then, if I am lucky, it may be running fine for a couple of days without any restart (I can even play games that make it work a lot).

    Pretty strange. Probably I will reinstall all with XP pro SP2 and little by little, to try to identify if some driver makes this.

    Thank you.
     
  9. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi,

    >>
    Anyhow, could you please explain why do you consider that it is not a software related problem? Is there any other information which I can give you to be sure?
    <<
    Answer:
    Base on my past experience, the following symptom is related to hardware error such as faulty ram, video card or motherboard.

    BugCheck 1000007F, {8, 80042000, 0, 0}
    Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+78 )
     
  10. pitutellama

    pitutellama TS Rookie Topic Starter

    Thank you one more time for the explanation.

    It seems that the ram is Ok (at least, it passed memtest up to 800% with 0 errors).

    I am beginning to suspect that it may be the video card (you cannot imagine the dust that there was in the fan of the video card, and sometimes it does those "refreshes").

    Ty.
     
  11. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Status Update

    Hi,

    Do you have any update of your problem? Your reply will help us to resolve similar problem.

    Debug report
    Mini101005-01.dmp 7F (00000008, 80042000, 00000000, 00000000) nt!KeSetEvent+78
    Mini101005-02.dmp 7F (00000008, 80042000, 00000000, 00000000) nt!KeReleaseQueuedSpinLockFromDpcLevel+1c
    Mini101105-01.dmp 7F (00000008, f7b03d70, 00000000, 00000000) nt!ExAcquireResourceExclusiveLite+6b
    Mini100905-01.dmp 8E (c0000005, 0aa404a1, f7cfa7b0, 00000000) cannot display failing instruction BUCKET_ID: ZEROED_STACK
    Mini100905-02.dmp D1 (00000000, 00000002, 00000000, 00000000) nt!KiTrap0E+2b5 BUCKET_ID: ZEROED_STACK
     
  12. pitutellama

    pitutellama TS Rookie Topic Starter

    Yes

    Yes. Sorry. I was not able to find again the thread!

    Yes, finally my problem was the motherboard. I change it and everything worked fine again.

    Best regards,
     
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