TechSpot

Spyware problem.

By kirstenxiii
Jul 14, 2006
  1. A friend of mine used my computer and when it was my turn to use it, my IE's homepage loads up http://www.sysprotectionpage.net/ though i have set a different homepage in the Internet Options...
    I've read so many threads about it, tried SOME coz most of them seem so complicated.
    Just like everyone else, attached is the hijackthis file.
    please help me out.
    thanks in advance :) :)
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Download the Pocket Killbox programme from HERE. Extract it, but don`t run it yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.


    Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how HERE. http://www.bleepingcomputer.com/forums/tutorial56.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

    Run HJT with no other programmes open(except notepad).Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: (no name) - {873eb32d-ae1a-4183-89bd-45a77f761be4} - C:\WINDOWS\system32\ixt5.dll

    O20 - Winlogon Notify: winnqz32 - winnqz32.dll (file missing)

    O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

    O21 - SSODL: cinnamomum - {93ac7c30-3878-4eaa-9420-7977285df5b1} - C:\WINDOWS\system32\pmnqguh.dll (file missing)

    Click on the fix checked button.

    Close HJT.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    This is the filepath your need to enter into killbox.

    C:\WINDOWS\system32\ixt5.dll

    Once your system has rebooted, turn system restore back on and post a fresh HJT log into this thread.

    I have split your post from the original thread and moved it to it`s own thread.

    I have also deleted your other thread for this subject. Please don`t open any more threads for this subject. Thanks.

    Regards Howard :wave: :wave:
     
  3. kirstenxiii

    kirstenxiii TS Rookie Topic Starter

    Thanks! Now IE loads up the homepage I've set.
    Here's the fresh HJT log.
    Sorry for posting something in the wrong thread.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Excellent, your HJT log is clean.

    Regards Howard :)
     
  5. kirstenxiii

    kirstenxiii TS Rookie Topic Starter

    Thanks very much!

    :wave:
     
  6. kirstenxiii

    kirstenxiii TS Rookie Topic Starter

    safetyhomepage.net in my IE

    :( once again, a victim of safetyhomepage.net in my IE. homepage is always set to http://www.safetyhomepage.net even if i change IE's settings.

    can't remove it. can someone help me, pretty please?

    attached is my HJT log. thanks!
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I have merged your new thread into this one. I have also deleted your other thread. Please don`t open any more threads for this. Thanks.

    Your system is infected with some real nasties.

    Go HERE and follow the instructions exactly.

    Post a fresh HJT log, only after doing the above.

    Regards Howard :)

    This thread is for the use of kirstenxiii only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  8. kirstenxiii

    kirstenxiii TS Rookie Topic Starter

    HJT log

    alright... did everything.
    here's the new HJT Log. thanks.
    your help is very much appreciated.
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    It appears you`re not running any antivirus or firewall software.

    Download and install the free AVG antivirus programme and either the free Zonealarm or Kerio firewall programmes. You can get them HERE, HERE and HERE.

    Install whichever firewall you chose, followed by AVG and reboot your system the required number of times. Run the AVG updates.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Run a full system scan with AVG and delete whatever it finds.

    Reboot into normal mode and turn system restore back on and rehide your protected OS files.


    Then, download and run these four tools. Follow the instructions for using each tool.

    Tool1 Tool2 Tool3 Tool4

    Post a fresh HJT log, only after doing the above.

    Regards Howard :)
     
  10. kirstenxiii

    kirstenxiii TS Rookie Topic Starter

    yey!

    did everything as indicated.
    IE's homepage set back to the old site.
    btw, here's the new HJT log.
    thanks!
     
  11. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    npkcsvc

    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    npkcsvc.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O3 - Toolbar: Protection Bar - {fe2d25c1-c1db-4b5e-9390-af1cb5302f32} - C:\Program Files\PCODEC\iesplugin.dll (file missing)

    O16 - DPF: {D6FCA8ED-4715-43DE-9BD2-2789778A5B09} (NPKCX Control) - https://my.levelupgames.ph/KeyCrypt/npkcx.cab

    O23 - Service: npkcsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcsvc.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\system32\npkcsvc.exe

    Reboot into normal mode and turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of kirstenxiii only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  12. kirstenxiii

    kirstenxiii TS Rookie Topic Starter

    hjt

    here is the new HJT log. :)
     
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Well done, your HJT log is now clean.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of kirstenxiii only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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