Starting game clients = blue screen

By deusex
Apr 22, 2009
  1. Starting most games which after it starts to load will cause a blue screen. As for the equipment used to play the games it meets all requirements.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 100000ea
    BCP1: 86346C78
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:

    Any insight on how I could fix this problem would be much appreciated.
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Hello Deusex
    Please provide system specs, including OS information.
    Please attach your Minidumps (try zipping 3 or 4) and attaching them to your next post.
  3. deusex

    deusex TS Rookie Topic Starter

    Well, for the minidumps they are all together in the zip.. one is from the very start one from around the middle of the file and the very last two. Like total, would be around 108 so.. yeah. As for the system specs ect. I will attach a dxdiag.txt
  4. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    You have an issue with your video drivers...

    I would use something like Driver Cleaner to completely uninstall all traces of any drivers and install a fresh version of your updated drivers.
    See this thread for a similar kind of issue...

    Your specific issue on your latest dump...
    (I abbreviated the report a little...)
    Explanatory Note:
    If you have switched from NVidia to ATI this may be the source of your issue, as the NVidia drivers do not always completely uninstall... I have also seen reports of NVidea drivers being present when no NVidia card was ever on the system... Thus my recommendation for Driver Cleaner.
  5. deusex

    deusex TS Rookie Topic Starter

    So, we tried everything you said.. now we get a "the INF file was not found" error when trying to install the drivers. i'll post the file. Any insight on how this can be correct or fixed would help much..
  6. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    If you do not have your original driver disk that came with the card...
    or with the computer...

    I think I have seen something about Net Framework 3.5 being required for the updated Catalyst drivers.
    Someone else could confirm.
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