TechSpot

Still having popups even after following guides

By wickidweasel
Sep 3, 2006
  1. Hi ive followed these instructions
    How to remove Trojans and its ilk! (www.techspot.com/vb/topic30213.html) and How to remove Begin2search / coolwebsearch and other nasties. (www.techspot.com/vb/topic17297.html)
    and still have this dreaded popup :(
    can anyone help
    Thanks

    Edit: Please use descriptive thread titles. "Help" is hardly something original or helpful that would lead the right people to your aid. -- Nodsu
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    You are running more than one antivirus programme. This is not a good idea and can cause conflicts, not to mention it will slow your system down.

    I suggest you get rid(uninstall) the NTL Netguard programme. It`s crap, gives false positives and is a drain on system resources. You should also get rid of the Authentium Antivirus application.

    Get either the free Zonealarm or Kerio firewall programmes from HERE and HERE.

    Disconnect from the net and completely uninstall Netguard/Authentium from add remove programme in your control panel. Reboot your system.

    Install whichever firewall you chose, and reboot your system the required number of times and reconnect to the net. Run the AVG updates.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ntsystem.exe

    Close task manager.

    Run a full system scan with AVG and delete whatever it finds.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

    O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\system32\ntsystem.exe

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log.

    Regards Howard :wave: :wave:

    This thread is for the use of wickidweasel only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 5,431   +28

    And I also recommend using a good anti-spyware program like Spybot: Search & Destroy or Ad-Aware, in addition to avoiding the use of Internet Explorer for any means other than for Windows Update. Get Opera or Mozilla Firefox.
    I just switched to Opera from Firefox and I must say that it looks much cooler and neater than Firefox, not to mention faster. But Firefox is not bad too. Either of them is way better than using Internet Explorer.
     
  4. wickidweasel

    wickidweasel TS Rookie Topic Starter

    ive tried Spybot: Search & Destroy and Ad-Aware with no joy
    im now using Firefox AVG and Zonealarm.:)
    Thanks for the replies.
    Howard ive followed your directions but the problem persists:(
    Ive attatched a new log file any pointers much appreciated thanks again
     
  5. wickidweasel

    wickidweasel TS Rookie Topic Starter

    Forgot to mention i now have two of the popups now and i have done the log in normal mode (unsure is its supposed to be always run in safe mode)
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ntsystem.exe
    winstall.exe
    LCDSmartie.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

    O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe

    O4 - Startup: LCD Smartie.lnk = C:\Documents and Settings\SCOTT\Desktop\LCD\smartie5.3\LCDSmartie.exe

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    Click on the fix checked button.

    Close HJT.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    These are the filepathes to enter into killbox.

    C:\WINDOWS\system32\ntsystem.exe
    C:\winstall.exe
    C:\Documents and Settings\SCOTT\Desktop\LCD\smartie5.3\LCDSmartie.exe

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.


    Post a fresh HJT log and let me know if you`re still having problems.

    Regards Howard :)

    This thread is for the use of wickidweasel only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. wickidweasel

    wickidweasel TS Rookie Topic Starter

    Thanks for the speedy reply Howard i still have the same problem
    C:\WINDOWS\system32\ntsystem.exe returns when i reboot is that ok
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ntsystem.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

    Click on the fix checked button.

    Close HJT.

    Run HJT and click on the config button, then the misc tools button. Click on the delete file on reboot button and browse to C:\WINDOWS\system32\ntsystem.exe
    click open. You will be prompted to retart your system, click yes.

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.


    Post a fresh HJT log.

    Regards Howard :)
     
  9. wickidweasel

    wickidweasel TS Rookie Topic Starter

    C:\WINDOWS\system32\ntsystem.exe returned and i now have 3 popups their breeding fast dont ya think :D
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    This is one stubborn bugger.

    Download the Microsoft Malicious removal tool from HERE.

    Download and install Ewido http://www.ewido.net/en/download/
    Double-click the Ewido icon on your desktop to run it.
    On the top of the main screen click Shield. Click the word active to change it to inactive.
    On the top of the main screen click 'Update'. Then click on 'Start update'. The update will start and a progress bar will show the updates being installed.
    If you are having problems with the updater, you can get the manual update at http://download.ewido.net/ewido-signatures-full-current.exe
    When you have finished updating, exit Ewido.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ntsystem.exe
    winstall.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe
    O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe

    Click the fix checked button.

    Close HJT.

    Make sure all windows are closed. Run Ewido.
    Click 'Scanner'. Then click 'Complete System Scan' to begin scanning.
    When the scan is complete click 'Recommended Action' and change it to 'Quarantine'.
    Then click 'Apply all actions'.
    Once finished, click the 'Save report' button. Then click 'Save Report As' and save it to your desktop.

    Run the Microsoft malicious removal tool.

    Locate and delete the following bold files and/or directories(if there).

    C:\winstall.exe
    C:\WINDOWS\system32\ntsystem.exe

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Post the Ewido report and a fresh HJT log as attachments.

    Regards Howard :)
     
  11. wickidweasel

    wickidweasel TS Rookie Topic Starter

    still here but down to one popup again :) ewido picked up a few things it missed the first time i ran it
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    When you try to manually delete the file C:\WINDOWS\system32\ntsystem.exe What happens?

    I don`t understand how it keeps managing to come back, or from where.

    Try this.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    gwiz

    Close the services window.

    Delete the following file.

    C:\WINDOWS\system32\ntsystem.exe


    Regards Howard :)
     
  13. wickidweasel

    wickidweasel TS Rookie Topic Starter

    C:\WINDOWS\system32\ntsystem.exe deletes but returns when i reboot
     
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ntsystem.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

    Click on the fix checked button.

    Close HJT.

    Click start/run and type regedit into the run box and press the enter key.

    When the window appears click on the edit menu and select find. Type ntsystem.exe

    In the right hand window right click any reg key containing ntsystem.exe and select delete.

    Then, click the edit menu again and select find next. Delete all instances of any reg keys that contain ntsystem.exe.

    Keep doing this until no more instances of ntsystem.exe are found.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\system32\ntsystem.exe

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log and let me know the results.


    Regards Howard :)
     
  15. wickidweasel

    wickidweasel TS Rookie Topic Starter

    Hi howard its come back again after reboot :(
     
  16. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Bugger, the problem is, I can find plenty of info on ntsystem.exe, but not on your particular variant. I.E yours is run from HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

    Go HERE and see if any of it will help.

    Regards Howard :)
     
  17. wickidweasel

    wickidweasel TS Rookie Topic Starter

    Hi Howard :)
    I crumbled ive now done a fresh install of windows (was due a good clean anyway)
    heres my new log could you point out anything un needed or iffy thanks
     
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I don`t blame you for reinstalling, it was probably the best way to go.

    You can uninstall the following apps as they`re not needed.

    BroadJump\Client Foundation
    ntl\BROADB~1

    Regards Howard :)

    This thread is for the use of wickidweasel only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  19. _wasp

    _wasp TS Rookie

  20. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    That`s a great bit of info there, Thanks.

    So, It turns out that the new [gwiz] ntsystem.exe is infact part of a rootkit infection.

    I knew it was different from the normal ntsystem.exe file, which is very easy to get rid of.

    I had searched for information on the [gwiz] ntsystem.exe, but couldn`t find any.

    Once again, thanks for this info, it`s very much appreciated.

    Regards Howard :wave: :wave:
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...