Stop Error 0x00000024

By Killerbud
Mar 6, 2006
  1. Good Afternoon Everyone,

    I have a Compaq SD1150NX ( this could be my first problem, lol )
    It comes pre-loaded with XP Home Edition straight from the OEM.
    The pc unexpectedly shutdown and re-started and now won't load Windows.

    As soon as Windows is about to boot up I get the BSOD and: Stop
    0x00000024 (0X001902F8,0XF8896FC,OXF89A93FC,OXF81498E9)

    ntfs.sys-address F81498E9 base at F80E4000, date stamp 3b5e36a9.

    I have tried the built in recovery option, but this gives me the stop error also. I then tried re-installing XP Home edition, but as soon as it goes to install the BSOD is back. Guess my question do you fix this?
    I haven't tried installing any new memory, hardware, software....etc.
    I am unable to do CHKDSK or FDISK as I have read in previous posts.
    Is there a way to fix without going out and buying new memory, trying a new harddrive, etc. I haven't partioned the drive any more than what the factory had done.

    Please help.....thanks in advance.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    0x00000024: NTFS_FILE_SYSTEM

    A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software.

    I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

    Regards Howard :wave: :wave:
  3. Killerbud

    Killerbud TS Rookie Topic Starter

    Sorry.....should have been more specific. I can't do anything on the pc.
    Can't load safe mode, restart from last know good configuration, etc.
    How do I run ChkDsk when I can't even get into windows? Is there a way to do this from the setup menu? All I can get into is the setup menu which pretty much does me no good at all.
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Sorry that was taken from the Windows stop messages article HERE.

    I suggest you start by checking your hard drive. Look HERE for a list of hard drive diagnostic utilities.

    I take it you don`t have a Windows XP disk?

    Regards Howard :)
  5. Killerbud

    Killerbud TS Rookie Topic Starter

    You guessed xp disc. I have however tried to install xp over itself, but with no luck. I will check through these utilities. Thanks !!
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Another very useful utility is the Ultimate boot disk. You can get it HERE.

    Regards Howard :)
  7. Killerbud

    Killerbud TS Rookie Topic Starter

    Ok.....I've tried to run this utility disk, but it won't read at all.
    I get an error saying ," insert system setup disk and press enter "
    I press enter and it just keeps on saying the same thing.

    Guess my question is: has anybody encountered this exact stop error and
    how did they fix it ? A generic try this and try that isn't working for me.
    The only disk it will read is the XP Home Edition, but when I go to install or
    repair I just get the BSOD again and it reboots itself. All I can do now
    is enter the setup, change my boot priority, etc. I can't go to the recovery
    console ( BSOD again ).

    Please help if you've encountered this problem before and let me know what my options are. Is there a way to actually fix the .ntfs from the setup?

    Thank-you !!
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You need to burn the UBD-cd files as an image, in order to make the cd bootable.

    You also need to set your boot priority in bios to boot from cd first.

    Regards Howard :)
  9. papageorgio

    papageorgio TS Rookie

    I have the same problem and cannot do anything or run system recovery. I do have a windows xp cd tho. I am going to try to run the UBD and see what happens
  10. papageorgio

    papageorgio TS Rookie

    how do you burn it as an iso file?
  11. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Download the UBD from HERE and save it to wherever you want. Double click the .exe file and it will extract the ISO image to the same location.

    Download the free Easy ISO programme from HERE. Unzip it.

    Put a blank cd-R into your cd writer and cancel any screen that appears.

    Double click the EasyISO.exe file and when the window opens click the iso menu and select burn iso. Close the window that appears and click the drop down list next to where it says drive. Choose your cd burner by clicking on it from the list. Click the ISO button again and choose burn ISO. Navigate to where you saved the UBD ISO file and click on it, then click open. The burning of the image should start.

    When complete, close EasyISO.

    Reboot your computer with the cd you just made in the drive. If you see a message to press any key to boot from cd, press any key. If you don`t get any message or nothing happens except your computer boots into Windows, follow the instructions below.

    Reboot your computer with the cd you just made in the drive and go into your bios. Find the boot options and make sure it`s set to boot from cd-rom as the first boot device, then your hard drive as the second boot device. Save and exit bios and follow any onscreen prompts.

    Regards Howard :wave: :wave:
  12. AlexanderP

    AlexanderP TS Rookie

    Hi there, I am having the same problems with my Compaq V5101AU laptop, I've tried booting my computer with the cd but it doesn't seem to do anything, it starts to load and then comes up saying a mouse is not connected? The mouse was most definitely connected at the time, and I have tried disconnecting it but still nothing. I can't get into the BIOS screen by pressing F8 as I stupidly put a password on it and can't remember what it is! I managed to get the computer to boot from cd by pressing escape, and it starts to load, then nothing.

    Please help?? I'm really stuck!!
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