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Sudden restart on XP every 2 days

By vance
Apr 20, 2011
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  1. Hi all,
    Lately I've been experiencing a sudden restart regularly every two days. The event log shows nothing prior to the restart. After the restart there is a system error message with error code 1000007e

    I've attached the past few minidumps. Please tell me if you require more information.

    Thank you.
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Hi, your issue is with the HP driver HPZid412.sys. HP has a bazillion drivers and many engage at boot-up. Download and install the latest version of HP printer drivers from the HP Drivers and Downloads Web site. Enter the HP printer model to locate the latest driver updates for your printer.

    Also, you are still running XP with Service Pack 2. We here at TechSpot strongly urge everyone who have XP to update to Service Pack 3 if for nothing else security reasons. I
     
  3. vance

    vance TS Rookie Topic Starter

    Thank you!
    HP drivers are probably the issue, since I just remembered that I installed a new HP printer a couple weeks ago.
     

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