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Symtdi.sys error (restart)

By Kijana
Jan 8, 2009
  1. I need to know how I can resolve an error related to symtdi.sys that causes my computer to restart very often (every 30 minutes).

    Attached is the a minidump file.

    Thank You.
     
  2. nobardin

    nobardin TS Rookie Posts: 256

    SYMTDI.sys is a driver file belonging to Symantec (Norton)..

    Possible solutions:

    Download Avast or Avira They are both free antivirus programs recommended by users of techspot. Then start your computer in safe mode and uninstall everything norton related. Then install either avast or avira (one or the other..not both) and see if that fixes your issue.

    Secondly you could try updating norton and see if that fixes your issue.

    After doing the above stated please post back and let us know if the issue was resolved or not.
     
  3. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    Sorry for not replying earlier. I have a slightly different scenario from the one in your reply because, one, I have never installed any Norton product in my computer. Secondly, I have Kaspersky Anti-Virus 2009 as my anti-virus solution.

    With Kaspersky, I have tried scanning in safe-mode but still I have the same problem.

    Thank you for your concern and please advice.
     
  4. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    You have several Norton files on your computer. Symtdi.sys is conflicting with Kaspersky.

    BugCheck 100000D1, {20, 2, 0, aa11c73a}
    Unable to load image SYMTDI.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMTDI.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMTDI.SYS
    *** WARNING: Unable to verify timestamp for kl1.sys
    *** ERROR: Module load completed but symbols could not be loaded for kl1.sys
    Probably caused by : SYMTDI.SYS ( SYMTDI+c1e9 )

    Delete these files is safe mode.
    aa10b000 aa11c000 SRTSPX SRTSPX.SYS Sat Aug 19 05:18:39 2006 (44E6209F)
    aa166000 aa188000 SYMEVENT SYMEVENT.SYS Thu Aug 24 07:53:49 2006 (44ECDC7D)
    aa1ae000 aa1da000 SYMTDI SYMTDI.SYS Sun Sep 03 04:16:52 2006 (44F9D8A4)
     
  5. Kijana

    Kijana TS Enthusiast Topic Starter Posts: 60

    Thank You peterdiva.

    I was able to locate symtdi.sys and delete it and my machine is back to normal (it has not restarted for two days). I could not locate the other files and I believe my problem is gone so I'll leave them be.

    Thank you again.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please run the Norton Removal Tool (even though now working)

    Running the Norton Removal Tool, will automatically remove all files associated with Norton (only)

    => Norton Removal tool
     
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