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Sys Vol Info??? Lost connection

By danger55
Sep 11, 2006
  1. Hi

    I've been having a problem with a trojan for a few days now. The main problem is I am not able to connect to internet (although the modem is showing as connected) and a virus/ trojan seems to keep reappearing in the system volume information.

    I've run AVG several times and it sometimes finds C:\System Volume Information\_restore{2E982............\RP...\.....exe. So following some instructions I found on another site, I booted into safe made with all hidden files/ folders shown and searched for the files, then deleted and reboot. It seemed to be ok for a while then back to no internet connection.

    After stuffing around for ages last night, Ewido found 2 files...
    C:\ System Volume Information\.........\A0057263.dll -> Adware.SearchAssistant: Cleaned with backup (quarantined)
    C:\ System Volume Information\.........\A0046319.ocx.dll -> Downloader.Istbar: Cleaned with backup (quarantined)

    Still no connection but when rebooting this morning, connection was back! Then tried to create restore point and it put me back to square one. So how can I get rid of this bloody nuisance? Also, I've used a combo of Smitrem, Clean-up and Ad Aware SE along the way.
    Thanks in advance....
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    First, make sure you have the latest definition files for AVG and Ewido.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Run a full system scan with AVG and delete whatever it finds. This includes anything in the virus vault.

    Run a full system scan with Ewido and delete whatever it finds. This includes anything in Ewido`s quarantine.

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    If you still have problems after doing the above, go HERE and follow the instructions exactly.

    Post fresh HJT and Ewido logs as attachments into this thread.

    Regards Howard :)

    This thread is for the use of danger55 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. danger55

    danger55 TS Rookie Topic Starter Posts: 23

    Thanks for the quick response
    I've tried all you suggested. AVG and Ewido reported nothing and I ran the 4 other prog's with nothing found. HijackThis log doesn't seem to show much but its attached.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O20 - Winlogon Notify: iexplore - 32ge2.dll (file missing)

    O20 - Winlogon Notify: xmm13g - C:\WINDOWS\SYSTEM32\xmm13g.dll

    Click on the fix checked button.

    Close HJT.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    This is the filepath you need to enter into killbox.

    C:\WINDOWS\SYSTEM32\xmm13g.dll

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of danger55 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. danger55

    danger55 TS Rookie Topic Starter Posts: 23

    G'day

    Did all you suggested and all looks ok. However (and this is the rather embarrassing part) it looks like the system was clean after the first run through with the AV programs which picked up the viruses in System Vol Info. I noticed that Device Manager wasn't detecting my network card so a fiddle with the cable and my connection is back. All antivirus tests are good now but I thought I'd post the latest HJT log to make sure all is good afetr the initial prob's.
    Thanks alot for the help
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is now clean.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of danger55 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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