Hey all at techspot, I was recently victimized by the "sytem alert" problem that i know a lot of people have had to deal with. I went through "Viruses/Spyware/Malware, preliminary removal instructions" steps 1-10. The system alert balloon in my system tray is gone, finally. However, the system alert program still shows in my add/remove program list. When I hit remove, i get a message that says it may have already been removed, do I want to remove the program from the list. So, I'm wondering if there's a way to be sure that the sytem alert stuff is really gone, and not just hiding somewhere. Also I'm wondering if I need to continue through the last few steps. Thanks much! Also, after I completed steps 1-10, I can no longer access http://www.google.com, any suggestions there? Thanks!