R
rambouk99
My computer has somehow developed a fault and I would be grateful if anyone could offer some guidance.
A couple of days ago Mcafee told me I had a Trojan and had to reboot in order for it to deal with it. I rebooted, but now the computer doesn’t load fully. Once I switch it on the manufacture’s logo appears then after the POST the system hangs with just a black screen.
All wires etc are plugged and connected correctly and there aren’t any beeps when this happens. I can get into F2/F12 and I can go through the Diagnostics (F12) into Pre Boot system Assessment with the computer passing every test however, after being asked to ‘press any key’ to ‘Booting Dell Diagnostic Utility Partition’ the screen goes blue and hangs again.
Any guidance would be most helpful.
System
Dell Inspiron 5150
Windows XP Professional Service Pack 3
Office XP Pro 2002
30GB
BIOS Version A33
A couple of days ago Mcafee told me I had a Trojan and had to reboot in order for it to deal with it. I rebooted, but now the computer doesn’t load fully. Once I switch it on the manufacture’s logo appears then after the POST the system hangs with just a black screen.
All wires etc are plugged and connected correctly and there aren’t any beeps when this happens. I can get into F2/F12 and I can go through the Diagnostics (F12) into Pre Boot system Assessment with the computer passing every test however, after being asked to ‘press any key’ to ‘Booting Dell Diagnostic Utility Partition’ the screen goes blue and hangs again.
Any guidance would be most helpful.
System
Dell Inspiron 5150
Windows XP Professional Service Pack 3
Office XP Pro 2002
30GB
BIOS Version A33