Goodmorning. I am reaching out to you for support in removing infections in my system. My understanding after reading through multiple posts in this Forum is that the clean up process cannot be effective unless I interact with a technician on your side, who is skilled at reading system scan logs. Hence I opened this new thread and I hope it is not redundant. I am running Windows 7 Pro on a Dell Latitude E4310 with Avast Antivirus free version. It is quite some time (months) now that AVS regularly detects the iLivid threat. At the beginning the only anomaly I noticed was that my web browsers (mainly IE, but also Chrome) were redirected from Google to ask.com. I took specific action to restore my original Internet options and the issue appeared mitigated. However it was never completely fixed. Recently I also experienced sluggishness and in Task Manager I noticed some suspicious processes running in the background and taking up memory. A couple of days ago I started reading random troubleshooting instructions, installed and ran a scan with Malwarebytes, which found a number of infections. Now I no longer seem to be able to login to Windows normally using my usual password, however the same password works fine if I access to it through Safe mode. Would it be possible to interact with one of your technician and go through all necessary steps to remove current infections, setup my system with an adequate set of anti-threat tools, and be instructed on how often I need to perform system scans in order to maximize my protection level. Sorry for this lengthy message and thank you very much for your support!