hi guys,
i have followed all the steps in Viruses/Spyware/Malware, preliminary removal instructions, the red icon with a white x disappear half way through, but i am not sure is the problem fixed. Here are my logs, and my AVG Antirootkit scan shows nothing.
thanks for the help

Hi charlotte_what and welcome to techspot. =)

I noticed that your AVG log displays 'No Action Taken' for all the files detected.
I require you to run AVG again and quarantine the files. Pictorial instructions HERE.

You may wish to copy and paste these instructions on notepad for easier reference later.

Download the attached "Combofix-Do.txt" (from my attachment) and save it to the same folder as Combofix.

Boot into safe mode under your normal user name. See how HERE

Next turn on "Show all files and folders, including hidden and system". See how HERE

Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

ipmon

Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:

ipmon.exe

After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):

O2 - BHO: (no name) - {97022CAA-2CFC-4589-922E-B6A611BB92F1} - C:\WINDOWS\system32\awvtq.dll (file missing)
O4 - HKLM\..\Run: [ipmon] ipmon.exe
O20 - Winlogon Notify: winghy32 - winghy32.dll (file missing)
O22 - SharedTaskScheduler: Windows Updater - {259BA022-2005-45E9-A965-10EDB9C00605} - (no file)

Close HJT.

Drag the Combofix-Do.txt that you downloaded earlier over on to Combofix.exe and release.

This will ask Combofix to execute the instructions within my file. Let Combofix run normally and do its job. Attach the resultant log in your reply.

Reboot into normal mode and rehide your protected OS files.

Thereafter, please post fresh HJT, ComboFix and AVG Antispyware logs from normal mode as attachments into this thread.


Regards,
Your friendly momok =)

This thread is for the use of charlotte_what only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.