System Security keeps coming up I think it's a virus

[athirdgill]

I think my daughters computer has a virus. Can you please help me? It is a box that says it's system security and it keeps trying to run a scan on her computer. It just said WZCSLDR2.exe could not be found and won't let her get on the internet or run her virus san. What should we do?

Thanks so much for all your help.
Amy

 

[touch]

Hello Amy

Please download combofix here ->
ComboFix
Before Saving it to Desktop, please rename it to 123.com to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall.
It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after
scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post

 

[athirdgill]

one question about it

Can I do this in safe mode as this is the only way it's letting me on the internet? Thanks so much for the help

Take Care,
Amy

 

[touch]

Sure. Download and run it from safe mode with network.

 

[spehling]

are you using a wireless connection?