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T-Mobile accused of making hundreds of millions of dollars with bogus charges

  1. T-Mobile US has been accused of cramming third-party charges into bills. The FTC yesterday filed a lawsuit (PDF) against the wireless carrier alleging that the company knowingly charged its customers for a premium texting service that was never authorized by them. The Federal...

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  2. psycros

    psycros TS Booster Posts: 714   +217

    Deeply disappointing if its true. While I find Legere's confrontational, potty-mouthed style to be the antithesis of how a CEO should behave, T-Mobile has definitely shaken up the industry of late. I'd hate to think they were guilty of the same fraud that AT&T was nailed for.
    cliffordcooley and MilwaukeeMike like this.
  3. SantistaUSA

    SantistaUSA TS Rookie Posts: 49   +8

    What's new? Don't all carriers do that?
    ashram82 and cliffordcooley like this.
  4. Pot, meet kettle. Lol.
    ashram82 likes this.
  5. The problem is rampant in the wireless industry. If T-mobile had not been as aggressive in going after market share they probably would have remained unnoticed. Verizon took more then 10 years to remove unwanted insurance charge despite multiple trips to company stores. It wasn't until a stop at a franchise outlet that the insurance charge was dropped; however, shortly afterwards an unexplained, unknown usage charge appeared appeared on the bill. With direct billing it was impossible to stop them from charging until the card was changed. ATT when area code was split used the opportunity to zero a balance due me. Southern Bell wanted a whomping big deposit for service when on Temporary Duty in Texas and when the mission was over though the sum of all charges did not exceed the deposit that was money long gone. Reiterating the wireless industry is a revival of the Robber Barons of the 19th century.
    Phr3d and ashram82 like this.
  6. cmbjive

    cmbjive TS Enthusiast Posts: 506   +83

    T-Mobile doesn't put those charges on people's phones. People use their phones and do stupid things with them and don't read the fine print from these companies that charge directly to their phone bill. When I used to work for Verizon Wireless every other call would be from some person who started using a service, but didn't stop to read the print that said he or she would be billed $9.99 a month on their phone bill. It is an unscrupulous practice, to be sure, but chances are T-Mobile, like Verizon Wireless, does not endorse or benefit from these companies from using their phone services for billing purposes.

    I'm not surprised that T-Mobile is being sued, but I would have thought that someone would have raised a complaint back when this practice was in its infancy.
    ashram82 likes this.
  7. My husband and I were a victim of this! We called tmobile about the charges and they told us some bogus story about something we never signed up for!
  8. flyonthewall

    flyonthewall TS Rookie

    I was dealt with fraudulently years ago by T-Mobile and I will never use them again. Yes, the industry is filled with abuse, but that does not make any abuse right.
    cliffordcooley likes this.
  9. Interesting that I found this article. This is 100% true. I called T mobile 3 times in the last month about this particular problem. I had a 2300 number testing my phone literally every minute some days. The first rep told me they weren't spam but 3rd party vendors, he'd block them and I would NOT be charged. He didn't do anything. The second time the girl admitted it was spam and said she'd block them and I wouldn't be charged. They were mostly blocked but I found out last week I was charge for all of them. So the third rep credited my account for the charges and I also changed my plan a bit. And now I've had a few texts from some other third party vendor.
  10. Not true in this case. I have a "dumb" phone and didn't even have free texting on my phone plan. I use it just for calls and that is it. I received a host of gibberish texts from their admitted 3rd party vendors and was charged per text. I haven't done anything dumb with my phone because my phone is to dumb to do more than make a call.
    Last edited by a moderator: Jul 2, 2014
  11. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,069   +704

    I'm not surprised either... I returned a phone to T-Mobile once and it took 6 weeks and about 5 different phone calls for them to acknowledge that they actually received the phone (I had to actually call UPS to get them to verify) and then even more time to get my credit. I was transferred around and around. When I finally got to someone who knew their arse from a hole in the ground, you'd think I was on a T-Mo commercial.. she was smart, polite, helpful and got everything resolved. I think their customer service department must be 75% morons.

    And this?
    Let's call this what it is... first, journalism bias at it's finest. This has nothing to do with the story and is just an attempt at riling up the reader and/or trashing T-Mo. But... that doesn't excuse what he said, which is inexcusable. People who use rape as a metaphor like this have no idea what it really means. Why not just say Verizon is like a disturbed teen with an assault rifle, and it's customers are the high-school bullies about to be put down? No taste, no class, no professionalism, and clearly no desire for new customers.
     
  12. ashram82

    ashram82 TS Rookie

    Except the 8888906150 BmStorm23918 is clearly from Shaboom Media and listed under your premium data..use some logic instead of some sensational journalism please!!
    MattP likes this.
  13. emilycatherine

    emilycatherine TS Rookie

    Third-party paid services or purchases are NOT "usage". They did this to me, as well, and tried to tell me that I had to have requested the service and sent confirmation texts to sign up. I had gotten two texts saying to reply for stock tips. I ignored & deleted them, T-Mobile said I must have replied to confirm, so I simply referred to my detailed SMS history, which showed that I hadn't. They refunded the charges as a "courtesy". This has been my only shady experience in many years with T-Mobile, but I am very glad they are being called out.
    Phr3d likes this.
  14. BlueDrake

    BlueDrake TS Enthusiast Posts: 207   +51

    Excuse me but I believe the whole point was, people were charged for said services without signing up? Wireless isn't very well protected from all these outside sources, especially if the third parties are allowed to use company info. It comes down to an issue of, why they charge bogus things vs you being stupid and doing this yourself.
  15. ashram82

    ashram82 TS Rookie

    So long as they go after AT&T, Verizon, Sprint, and all the others player than this is fine. They are all guilty of doing this because you or someone might of texted somebody for a horoscope or a free ring tone, and they will "small print" $9.99 or other premium service monthly recurring charges.
    MattP likes this.
  16. "Let's call this what it is... first, journalism bias at it's finest. This has nothing to do with the story and is just an attempt at riling up the reader and/or trashing T-Mo. But... that doesn't excuse what he said, which is inexcusable. People who use rape as a metaphor like this have no idea what it really means. Why not just say Verizon is like a disturbed teen with an assault rifle, and it's customers are the high-school bullies about to be put down? No taste, no class, no professionalism, and clearly no desire for new customers."

    Legere is, and has always been, crass. As a former GC employee, I was amused by the un-carrier concept and thought it was a clever idea. It has been overshadowed by Legere building this cult of personality around himself as some kind of "rogue CEO" shaking up the industry. He's just a sleazy person, and this marketing ploy has given him free reign to show the world....
  17. amstech

    amstech TechSpot Enthusiast Posts: 850   +220

    Verizon completely **** people out of their money and rip people off every day for their "godly" services, but hey atleast they do it with class.
    MattP likes this.
  18. MalcolmTucker

    MalcolmTucker TS Rookie

    Nothing wrong in my mind in reporting the news. I had T-Mobile for YEARS. Then, one day, I wised up, and got a Cricket Plan after AT&T bought them.

    On Cricket, I get 5GB of data for $55. (includes a $5 discount for auto-pay with credit card). On T-Mobile for $50 I only had 500MB of data.

    When I got a new iPhone, I paid $55 to get it unlocked, but it hasn't worked yet. So, to use a Cricket SIM card, it didn't need to be unlocked.

    So the new Cricket/AT&T plans are a great value. It has the same coverage as AT&T... Meaning I don't have to drive 5 minutes to make a phone call anymore.

    The New Cricket started selling unlimited GSM service on AT&T's network only 3 months ago.
  19. MattP

    MattP TS Rookie

    They absolutely all did it. I'm amused by people stating "I never sent a text for a ringtone or horoscope" when the day and time that the text was sent can be found. Granted, a lot of those companies were doing shady things running commercials with print so fine it could barely be read, that is not the fault of T-Mobile. When my parents were with Sprint they tried telling me that the charge was unfounded but when I pressed my mother she remembered texting for "joke of the day."
    cmbjive likes this.
  20. cmbjive

    cmbjive TS Enthusiast Posts: 506   +83

    Indeed. When I took those calls I would always laugh silently at them. "I didn't authorize this charge!" Yeah, sure you didn't. I'm looking at your detailed text history and I see the text to 123Media confirming the charge.

    T-Mobile or any of the other telcos don't just go around putting "strange charges" on your phone. However, I won't cut the telcos any slack: They should have nipped this in the bud with a lot of these companies years ago.
    Last edited: Jul 3, 2014
  21. mctommy

    mctommy TS Enthusiast Posts: 113   +13

  22. Legere was CEO of Global Crossing as well - nuff said
    cmbjive likes this.


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