Task manager and ohters wont open

By iggy101
Sep 11, 2006
  1. know this is a commpn problem on the internet but here is my hijack this file

    i think that C:\WINDOWS\system32\csrrs.exe might be the culprit but how do i get rid of it
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415


    Your supposed to post in the section called "security" after reading the advice from Howard Hopkinso first. i'll get a Mod to edit this thread for you.

  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.>

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.>

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.>

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.


    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).


    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [csr] csrrs.exe

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

    O4 - Global Startup: svchost.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe


    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Rename HijackThis.exe to HijackThis1991.exe.

    Post a fresh HJT log.

    Regards Howard :wave: :wave:

    This thread is for the use of iggy101 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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