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Task Manager errors + HijackThis Log, please help.

By Calvengeance
Aug 2, 2005
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  1. Ctrl + Alt + Del no longer opens up task manager, it just leads to an error saying I don't have access to Task Manager.

    Thanks in advance.
  2. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Boot in Safe Mode.
    Switch System restore OFF, see how here.
    In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.
    Press Ctrl/Alt/Del simultaneously, select Taskmanager/Processes, select the process (if there), click "End Process" for:

    ViewMgr.exe
    winampa.exe

    Next, try to UNinstall anything to do with (not delete yet!):
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    Next, run a HJT scan and (if still there) place a tick-mark in the little square before:
    ...................................................................................................
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
    ...................................................................................................
    Now click on the Fix Checked button in HJT.

    When done, from between the above dotted lines, delete the highlighted bold files.
    When a \directory-name\ is bold, delete everything in it, including that directory itself.
    Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
    Repeat this for ALL [usernames].
    Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
    Boot normal. When all OK, switch System Restore back on.
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