This software is from "answers that work" After intalling the new version, it will not display "findings" and "recommendations", making it functionally useless. I've tried everything I can imagine and followed lots of advise, but nothing changes. Today, I went thru the un-install, then shut down anti-virus/firewall and re-installed from the CD I bought from them, with no change. E-mails to their sales and support departments are simply ignored, they do not answer. Anybody got any idea what to do next?