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Tidserv virus - redirecting webpages

Discussion in 'Virus and Malware Removal' started by lizmcreations, Apr 8, 2010.

  1. lizmcreations Newcomer, in training Posts: 60

    nope ... back to redirecting :( ... but, I guess getting a few searches before it starts is better than not getting any searches at all ... it is going in the right direction though :)

    Liz
  2. Broni Malware Annihilator Posts: 39,384   +177

    It's my fault the second command didn't complete.
    The first command was the most important, but let's straight it up.

    Using OTM, you already have on your desktop....


    • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Code:
    :Processes
    
    :Services
          
    :Reg
    
    :Files
    C:\Windows\System32\DriverStore\FileRepository\mshdc.inf_b12d8e84\atapi.sys|C:\Windows\winsxs\x86_mshdc.inf_31bf3856ad364e35_6.0.6002.18005_none_df23a1 261eab99e8\atapi.sys /replace
    C:\Windows\ERDNT\cache\atapi.sys|C:\Windows\winsxs\x86_mshdc.inf_31bf3856ad364e35_6.0.6002.18005_none_df23a1 261eab99e8\atapi.sys /replace
    
    :Commands
    [purity]
    [emptytemp]
    [Reboot]
    
    • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTM and reboot your PC.
    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
  3. lizmcreations Newcomer, in training Posts: 60

    ok, OTM run again ... Here is the log file:

    All processes killed
    ========== PROCESSES ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File C:\Windows\winsxs\x86_mshdc.inf_31bf3856ad364e35_6.0.6002.18005_none_df23a1 261eab99e8\atapi.sys not found.
    File C:\Windows\winsxs\x86_mshdc.inf_31bf3856ad364e35_6.0.6002.18005_none_df23a1 261eab99e8\atapi.sys not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Liz
    ->Temp folder emptied: 11813636 bytes
    ->Temporary Internet Files folder emptied: 1036699 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 34516469 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 1142 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 131696 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36230186 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 589 bytes
    RecycleBin emptied: 139256 bytes

    Total Files Cleaned = 80.00 mb


    OTM by OldTimer - Version 3.1.10.1 log created on 04102010_183134

    Files moved on Reboot...
    File move failed. C:\Windows\temp\WebEx\Log\410\atashost.log scheduled to be moved on reboot.
    File C:\Windows\temp\hsperfdata_LIZ-LAPTOP$\1120 not found!
    C:\Windows\temp\00002TY10004.CDX moved successfully.
    C:\Windows\temp\00002TY10005.CDX moved successfully.
    C:\Windows\temp\00002TY10006.CDX moved successfully.
    File C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VI3IVH63\activityi;src=1984865;type=ttcom362;cat=ttcom510;ord=1;num=2689726250009[1].htm not found!
    File C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8RP9XYP7\blank[3].htm not found!
    File C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8RP9XYP7\iepngfix[1].htc not found!
    File C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7JQAO0KG\turbotax_intuit_com[1].txt not found!

    Registry entries deleted on Reboot...


    Liz
  4. Broni Malware Annihilator Posts: 39,384   +177

    Try different code:

    Code:
    :Processes
    
    :Services
          
    :Reg
    
    :Files
    C:\Windows\ERDNT\cache\atapi.sys|C:\Windows\System32\drivers\atapi.sys /replace
    
    :Commands
    [purity]
    [emptytemp]
    [Reboot]
  5. lizmcreations Newcomer, in training Posts: 60

    Ok, here's the report:

    All processes killed
    ========== PROCESSES ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    File C:\Windows\ERDNT\cache\atapi.sys successfully replaced with C:\Windows\System32\drivers\atapi.sys
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Liz
    ->Temp folder emptied: 161033 bytes
    ->Temporary Internet Files folder emptied: 274816 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 18395827 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 434 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 626 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 301199 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 18.00 mb


    OTM by OldTimer - Version 3.1.10.1 log created on 04102010_190720

    Files moved on Reboot...
    File move failed. C:\Windows\temp\WebEx\Log\410\atashost.log scheduled to be moved on reboot.
    C:\Windows\temp\00000OPL0004.CDX moved successfully.
    C:\Windows\temp\00000OPL0005.CDX moved successfully.
    C:\Windows\temp\00000OPL0006.CDX moved successfully.

    Registry entries deleted on Reboot...


    Liz
  6. Broni Malware Annihilator Posts: 39,384   +177

    Very good :)
    No redirections?

    Please download OTC to your desktop. It'll remove most tools and logs we used so far. If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    • Double-click OTC.exe to run it. (Vista and 7 users, please right click on OTC and select "Run as an Administrator")
    • Click on the CleanUp! button and follow the prompts.
    • You will be asked to reboot the machine to finish the Cleanup process, choose Yes. If it doesn't ask you to reboot, restart computer manually.
    • After the reboot all the tools we used should be gone.
    • The tool will delete itself once it finishes.


    Give me fresh HJT log, please.
     
  7. lizmcreations Newcomer, in training Posts: 60

    nope, unfortunately, still having redirect issues ... :(
  8. Broni Malware Annihilator Posts: 39,384   +177

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  9. lizmcreations Newcomer, in training Posts: 60

    OK, log attached ... still redirecting :(

    Liz

    Attached Files:

  10. Broni Malware Annihilator Posts: 39,384   +177

    Which browser is getting redirected?

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    CREATERESTOREPOINT


    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  11. lizmcreations Newcomer, in training Posts: 60

    Firefox and Internet Explorer are both redirecting ...

    Contents of OTL.txt too large for the post .... I'm attaching it and extras.txt here.

    Liz

    Attached Files:

  12. Broni Malware Annihilator Posts: 39,384   +177

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      O2 - BHO: (no name) - {078fed71-52f2-4a49-a0ab-6453e2ca72ba} - No CLSID value found.
      O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No CLSID value found.
      O2 - BHO: (no name) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - No CLSID value found.
      O2 - BHO: (no name) - {D63F58E9-B8BB-4DBA-B2A0-44F72C2A61BD} - No CLSID value found.
      O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C}  (Reg Error: Value error.)
      O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
      
      
      :Services
      
      :Reg
      
      :Files
      C:\Windows\System32\drivers\atapi.sys|C:\Windows\System32\DriverStore\FileRepository\mshdc.inf_cc18792d\atapi.sys /replace
      
      :Commands
      [purity]
      [emptytemp]
      [resethosts]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
  13. lizmcreations Newcomer, in training Posts: 60

    Done ... still getting redirects from search engine results :(

    logs from scans attached. otl-10pm.txt is the "run fix" scan.

    otl-quick scan.txt -- is the quick scan log.

    Attached Files:

  14. Broni Malware Annihilator Posts: 39,384   +177

    Did you restart computer?
  15. lizmcreations Newcomer, in training Posts: 60

    Yes, I restarted ... and I'm still having the same issue. This is a very pesky/stubborn virus.

    What's my next step?

    Thanks,

    Liz
  16. Broni Malware Annihilator Posts: 39,384   +177

    Download Kenco.exe to your desktop
    • Close all windows and run the program.
    • It wont take long to run.
    • Kenco will reboot the system if it finds anything.
    • Post the log it gives you ( it will be saved in the same place as Kenco.exe).
  17. lizmcreations Newcomer, in training Posts: 60

    Well, you were right, it did not take very long at all to run .. it did not reboot my system

    Here is the log:

    Kenco by jpshortstuff (31.12.09.1)
    Log created at 12:50 on 11/04/2010 (Liz)

    ========== Task Unlocker ==========

    ========== KencoScan ==========

    ========== C:\Windows\Tasks ==========
    GoogleUpdateTaskMachineCore.job -> [20:25 30/01/2010] 882 bytes
    GoogleUpdateTaskMachineUA.job -> [20:25 30/01/2010] 886 bytes

    -=E.O.F=-

    I'm assuming that since it didn't reboot it didn't find it. Next step? (I just want to say that I really appreciate your time and assistance on this).

    Thanks,

    Liz
  18. Broni Malware Annihilator Posts: 39,384   +177

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ========================================================================

    Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
    Reconnect everything.
    Restart computer.

    ========================================================================

    Download RootRepeal.zip (Mirror1, Mirror2) and unzip it to your Desktop.
    • Double click RootRepeal.exe to start the program
    • Click on the Report tab at the bottom of the program window
    • Click the Scan button
    • In the Select Scan dialog, check:

      • [*]Drivers
        [*]Files
        [*]Processes
        [*]SSDT
        [*]Stealth Objects
        [*]Hidden Services
    • Click the OK button
    • In the next dialog, select all drives showing
    • Click OK to start the scan
      Note: The scan can take some time. DO NOT run any other programs while the scan is running
    • When the scan is complete, the Save Report button will become available
    • Click this and save the report to your Desktop as RootRepeal.txt
    • Go to File, then Exit to close the program
    Open RootRepeal.txt file with Notepad, copy, and paste all content into your next reply.

    If the report is not too long, post the contents of RootRepeal.txt in your next reply. If the report is very long, it will not be complete if you post it, so please attach it to your reply instead.
  19. lizmcreations Newcomer, in training Posts: 60

    Ok, rootrepeal was run (after deleting combofix, turning off the computer, unplugging the router and modem and ehternet cable from modem to router - my laptop is the one infected and is on wireless).

    Attached is the log -- too long to paste into the post.

    Not sure if the rootrepeal was supposed to clean anything or if it was just to give you more information on the system and where the problem is ... but I'm still having problems so I'm assuming it was more for information (or at least hoping it was)...

    Let me know what to do next ...

    Thank you!

    Liz

    Attached Files:

  20. Broni Malware Annihilator Posts: 39,384   +177

    Did you?