Hi everyone, I have a problem that is driving me insane. I'm using a Toshiba Satellite M35-S395 laptop and trying to connect to the internet via the Toshiba Software Modem manufactured by Agere. I should note that I am in Ukraine. I can use wireless networking and my network card fine to connect to the internet. I was also successful in using the software modem to dial up for a couple months, until it completely stopped working. The modem would not connect, then it would give me sporatic responses when queried, so I left it alone for a few months (didn't really need to use it). Now I'm in a situation where I have to get it functioning again. Here's the latest - When I set up a dialup connection and try to connect, I get DNS error 633: The modem is already in use or not configured properly. When I go to hardware manager and open up the modem properties, it says it is working properly. When I go to the diagnostic tab and query the modem, it says the port cannot be opened, which may be a result of a hardware conflict. In device manager, no other devices seem to be conflicting, however when I check the "show hidden devices" option in the "view" menu, one device is listed with the yellow exclaimation mark: "Serial" which says "This device is not present, not working properly, or does not have all its drivers installed". I don't know if that's related. Back to the modem. Here's a list of possibly relevant info: -Location: PCI bus 0, device 31, function 6 -When queried, the log ends with "Opening the modem device failed with error 000005aa" -The resources are as follows - I/O Range 2400-24FF, I/O 2000-207F, IRQ 11 -I notice that if i start in safe mode, IRQ is 04 (I don't know if this matters, maybe it's just because of ACPI, but there are several devices with IRQ 11) -Under Ports (COM & LPT) a printer port is listed, but no COM port -I can change COM port for the software modem under "advanced port settings" from COM 01 - COM 256 but regardless of which one I select, I get the message that the port has been opened by another application. I know this is a jumble of information, but I hope someone out there can make some sense of it and help me. This is pretty important to my work, and I don't have the money to hire someone over here to help out (I'm a Peace Corps volunteer, plus its an American computer so hard to find support in Ukraine). Thanks and let me know if anyone needs more information or has possible solutions!