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Trojan horse Collected_c.BEIS in Dell DataSafe Local Backup

By jtyur
Nov 2, 2013
  1. Hello,

    I've had this report several times from AVG:

    Trojan Horse Collected_c.BEIS
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\Updates\DataSafe
    _9_4_57_9_4_60_x64_Update.exe

    I'm not sure if it's serious or not and would appreciate help

    Thanks in advance.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ==============================

    AVG is known for producing pretty fair amount of false positives.
    Upload indicated file here: https://www.virustotal.com/ for security check.
     
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