Inactive Trojan Horse on Acer Laptop

[Marty7n]

I found a Trojan horse on a freinds acer laptop,i tried removing with AVG!it said error removal will make system un-stable,i dont have a re-boot cd for its windows,is there any way i can remove this manually?

i am updating the AVG at the mo as its been awhile since he updated it!lol i think this mite be the reason for it having a trojan!

Regards marty

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Marty7n]

:slurp:

thank you i will post again and let you know if it works!

 

[Broni]

OK .................

 

[Marty7n]

^^^ tried first 2 steps,installed 2nd mallware remover and would not allow it to run due to not been supported by the system etc,it asked me if i would like to try downloading again,so going to give it a try,have you had any trouble before with it downloading to vista?/

 

[Broni]

All those tools are compatible with all Windows versions.
Complete as many steps, as you can.
Let me know, which one(s) didn't work for you.