My ISP has notified me that they've received complaints of infected spam coming from my IP address, and have now cut off my internet because of it. In order for them to turn it back on, I have to fix it, then tell them what was removed. This is my office PC, so this is sort of urgent. Malwarebytes detected a rootkit agent and said it was to be removed on reboot, but it doesn't appear to have done that. I've tried running the GMER scan twice, but each time when it finished and I go to save the log, it freezes, so I don't have a log from that program. In the scan it quickly finds the same rootkit agent that Malwarebytes did. I appreciate the help!