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Trojan problem. Please help.

By gerbs987
Oct 9, 2006
  1. Hi. I am having problems with a trojan right now. Keeps coming up as Dialer.CID. I ran through all of your steps under "Trojan pakes, and other nasties, preliminary removal instructions".

    I am posting all of the log files except for the AVG Spyware logfile. I forgot to save this one, but if it's needed i will run through all the steps again.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Download the pocket killbox programme from HERE. Extract it but don`t run it yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    SystemCheck.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

    O2 - BHO: (no name) - {849B9523-785F-4014-9CAF-079FB4A74C61} - (no file)

    O2 - BHO: (no name) - {a43385f0-7113-496d-96d7-b9b550e3fcca} - (no file)

    O4 - HKLM\..\Run: [SystemCheck] SystemCheck.exe

    O16 - DPF: {F5D98C43-DB16-11CF-8ECA-0000C0FD59C7} (ActiveCGM Control) - http://tgs.gov.mb.ca/roadinfo/help/downLoadIE/Acgm.cab

    O20 - Winlogon Notify: wingsa32 - C:\WINDOWS\SYSTEM32\wingsa32.dll

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    SystemCheck.exe Search your system for this file and delete all instances of it.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    This is the filepath you need to enter into killbox.

    C:\WINDOWS\SYSTEM32\wingsa32.dll

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log and let me know how your system is running.

    Regards Howard :wave: :wave:

    This thread is for the use of gerbs987 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. korrupt

    korrupt TS Rookie Posts: 716

    Wait for Howard to reply, he'll be your saviour;)

    Regards,

    Korrupt

    EDIT: Too late, he already did! lol
     
  4. gerbs987

    gerbs987 TS Rookie Topic Starter

    Done!!

    Hi Howard,

    OK. I tried everything you said with killbox.exe and what not. Seems to have worked. So far the PC is doing ok. Here's the new HJT log attached.

    Thanks again.

    Bryan
     
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is now clean.

    Have HJT fix this inactive entry.

    O20 - Winlogon Notify: wingsa32 - wingsa32.dll (file missing)

    Click the fix checked button and close HJT.

    Delete the Killbox backups.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of gerbs987 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  6. gerbs987

    gerbs987 TS Rookie Topic Starter

    Hi Howard,

    One more thing. I just finished running my AVG Anitvirus, and it came up with 10 Dialer.CID trojans, and then healed them all. Just wondering if that is going to cause anymore problems, or if they should be gone?
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Make sure you have the latest definition files for AVG.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Run a full system scan with AVG and delete whatever it finds, this includes anything in the virus vault.

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Run AVG again and see if it finds anything.

    Let me know the results please.

    Regards Howard :)

    This thread is for the use of gerbs987 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  8. gerbs987

    gerbs987 TS Rookie Topic Starter

    Hi Howard,

    Have a problem again. I keep getting popups again and i have an error that says cproc.exe failed to initialize or something along those lines when i first log in. Here's a fresh HJT log attached. Any help is appreciated.
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    DeluxeCommunications
    ipwins

    Close control panel.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    Dxc.exe
    ipwins.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - C:\Program Files\DeluxeCommunications\DxcBho.dll

    O4 - HKLM\..\Run: [DeluxeCommunications] C:\Program Files\DeluxeCommunications\Dxc.exe

    O4 - HKCU\..\Run: [DeluxeCommunications] C:\Program Files\DeluxeCommunications\Dxc.exe

    O20 - AppInit_DLLs: dxclib303562752.dll

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\DeluxeCommunications Delete the entire folder.
    C:\Program Files\ipwins Delete the entire folder.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    Locate and enter the full filepath to dxclib303562752.dll

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log and let me know if you`re still having problems.

    Regards Howard :)

    This thread is for the use of gerbs987 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  10. gerbs987

    gerbs987 TS Rookie Topic Starter

    Fresh HJT file........

    Hi Howard,

    OK. Finished those steps. Here's the latest HJT file.
     
  11. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Run HJT with no other programmes open. Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O20 - AppInit_DLLs: dxclib303562752.dll

    Close HJT.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    This is the file path you need to enter into killbox.

    C:\WINDOWS\system32\dxclib303562752.dll

    Once your system has rebooted, post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of gerbs987 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  12. gerbs987

    gerbs987 TS Rookie Topic Starter

    Fresh HJT

    Hi Howard.

    OK. When i went to remove this with HJT:

    O20 - AppInit_DLLs: dxclib303562752.dll

    It was no longer there. Also, when i went to use Killbox it was nowhere to be found in the C:\Windows\System32 folder. So, hopefully it is gone. However, my PC did reboot on it's own. Not sure if that has anything to do with it, but that's the second time it's rebooted itself in 3 days.

    Also i've attached a fresh HJT log.

    Thanks again.
     
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That`s excellent, your HJT log is clean.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of gerbs987 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  14. tomrca

    tomrca TS Rookie Posts: 1,000

    hi there, i would have thought that if it was a virus that was shutting down your pc, it would have done it a lot more frquently, nevertheless, it may me worth doing another virus scan scan to be on the safe side. by the way, are you running a firewall??? if not go here and get the free one,it better than windows firewall.
    after saying this, howard will keep you right...
     
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