The reason you didn`t get an AVG Antispyware log is you`ve installed AVG free antivirus, rather than AVG Antispyware.
You shouldn`t run more than one antivirus programme as this will slow your system down and can cause conflicts.
Uninstall one of your antivirus programmes, preferably Norton crapware.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how here.>
http://www.bleepingcomputer.com/forums/tutorial56.html
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.>
http://www.bleepingcomputer.com/forums/tutorial61.html
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.>
http://www.bleepingcomputer.com/forums/tutorial62.html
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
ibm00035.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
F2 - REG:system.ini: Shell=explorer.exe "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00035.exe"
O3 - Toolbar: Protection Bar - {479fd0cf-5be9-4c63-8cda-b6d371c67bd5} - C:\Program Files\SoftCodec\iesplugin.dll (file missing)
O4 - HKCU\..\Run: [shell] "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00035.exe"
O18 - Protocol: msnim - 0 - (no file)
O21 - SSODL: hydrodictyon - {b166be07-30a4-4d38-b781-44528a630706} - C:\WINDOWS\system32\gqagksr.dll (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\Program Files\Common Files\Microsoft Shared\Web Folders\
ibm00035.exe
Reboot into normal mode, turn system restore back on and rehide your protected OS files.
Post fresh HJT and AVG Antispyware logs and let me know how your system is running.
Regards Howard
This thread is for the use of Dj_NoC only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.