Solved Trouble with iexplorer.exe*32

[Broni]

Download attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST(FRST64) and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

[memofare]

Fix result of Farbar Recovery Scan Tool (x64) Version: 23-04-2017 01
Ran by Traveler (23-04-2017 22:03:43) Run:1
Running from C:\Users\Traveler\Desktop
Loaded Profiles: Traveler (Available Profiles: Traveler)
Boot Mode: Normal
==============================================

fixlist content:
*****************
HKLM-x32\...\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-4019836586-1986915190-811753480-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} -> No File
BHO-x32: Symantec Intrusion Prevention -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\17.7.0.12\IPSBHO.DLL => No File
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
U4 eabfiltr; no ImagePath
S3 NAVENG; \??\C:\Program Files (x86)\Norton Internet Security\NortonData\22.9.0.71\Definitions\SDSDefs\20170312.002\NAVENG.SYS [X]
S3 NAVEX15; \??\C:\Program Files (x86)\Norton Internet Security\NortonData\22.9.0.71\Definitions\SDSDefs\20170312.002\NAVEX15.SYS [X]
S3 SMNDIS5; \??\C:\PROGRA~1\VZACCE~1\SMNDIS5.SYS [X]
2017-03-16 14:40 - 2017-03-16 15:01 - 0000108 _____ () C:\Users\Traveler\AppData\Roaming\wklnhst.dat
2017-02-28 16:17 - 2017-02-28 16:17 - 0000000 _____ () C:\Users\Traveler\AppData\Local\AtStart.txt
2017-02-28 16:17 - 2017-02-28 16:17 - 0000000 _____ () C:\Users\Traveler\AppData\Local\DSwitch.txt
2017-02-28 16:17 - 2017-02-28 16:17 - 0000000 _____ () C:\Users\Traveler\AppData\Local\QSwitch.txt
2017-04-19 15:16 - 2017-04-22 15:43 - 0007667 _____ () C:\Users\Traveler\AppData\Local\Resmon.ResmonCfg
2017-02-28 16:17 - 2017-04-20 14:53 - 0000188 _____ () C:\ProgramData\HPWALog.txt
2010-03-25 05:42 - 2010-03-25 05:42 - 0000032 _____ () C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log
2010-01-09 21:05 - 2010-01-09 21:05 - 0000109 _____ () C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
2010-03-25 05:42 - 2010-03-25 05:42 - 0000032 _____ () C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log
2010-01-09 21:01 - 2010-01-09 21:02 - 0000105 _____ () C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log
2010-03-25 05:41 - 2010-03-25 05:41 - 0000032 _____ () C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log
2010-03-25 05:42 - 2010-03-25 05:42 - 0000032 _____ () C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log
2010-01-09 21:01 - 2010-01-09 21:01 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
2010-01-09 21:02 - 2010-01-09 21:05 - 0000110 _____ () C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log
2010-03-25 05:42 - 2010-03-25 05:42 - 0000105 _____ () C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log

*****************

HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer => key removed successfully
HKU\S-1-5-21-4019836586-1986915190-811753480-1000\SOFTWARE\Policies\Microsoft\Internet Explorer => key removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB} => key removed successfully
HKCR\Wow6432Node\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB} => key not found.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C} => key removed successfully
HKCR\Wow6432Node\CLSID\{6D53EC84-6AAE-4787-AEEE-F4628F01010C} => key not found.
HKLM\System\CurrentControlSet\Services\catchme => key removed successfully
catchme => service removed successfully
HKLM\System\CurrentControlSet\Services\eabfiltr => key removed successfully
eabfiltr => service removed successfully
HKLM\System\CurrentControlSet\Services\NAVENG => could not remove key. Access Denied.
HKLM\System\CurrentControlSet\Services\NAVEX15 => could not remove key. Access Denied.
HKLM\System\CurrentControlSet\Services\SMNDIS5 => key removed successfully
SMNDIS5 => service removed successfully
C:\Users\Traveler\AppData\Roaming\wklnhst.dat => moved successfully
C:\Users\Traveler\AppData\Local\AtStart.txt => moved successfully
C:\Users\Traveler\AppData\Local\DSwitch.txt => moved successfully
C:\Users\Traveler\AppData\Local\QSwitch.txt => moved successfully
C:\Users\Traveler\AppData\Local\Resmon.ResmonCfg => moved successfully
C:\ProgramData\HPWALog.txt => moved successfully
C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log => moved successfully
C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log => moved successfully
C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log => moved successfully
C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log => moved successfully
C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log => moved successfully
C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log => moved successfully
C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log => moved successfully
C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log => moved successfully
C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log => moved successfully

Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 23-04-2017 22:07:55)


Result of scheduled keys to remove after reboot:

HKLM\System\CurrentControlSet\Services\NAVENG => could not remove key. Access Denied.
HKLM\System\CurrentControlSet\Services\NAVEX15 => could not remove key. Access Denied.

==== End of Fixlog 22:07:56 ====

 

[Broni]

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender
• Other Services

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

 

[memofare]

Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Internet Security
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 15
Java version 32-bit out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome (58.0.3029.81)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

[memofare]

Farbar Service Scanner Version: 27-01-2016
Ran by Traveler (administrator) on 23-04-2017 at 22:57:56
Running from "C:\Users\Traveler\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[memofare]

After Sophos finished the scan, there were no threats. I clicked details anyhow but no log file came up. After I clicked the finish button on the install wizard, my AV flagged the file SAPE.Heur.9C747 as a threat and removed it. I don't know if this is the cause for no log file or is it just because there were no threats.

 

[memofare]

After Sophos finished the scan, there were no threats. I clicked details anyway but no log file came up. After I clicked the finish button on the install wizard, my AV flagged the file SAPE.Heur.9C747 as a threat and removed it. I don't know if this is the cause for no log file or was it just because there were no threats.

 

[Broni]

There is no log if nothing found

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop Album Starter Edition.

Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

============================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.

 

[memofare]

Finished with steps 1 thru 10. Checked my processes while IE is opened. CPU 1% to 3% with occasional jump to 7%. Memory (Private working set) is 58,000K.
Thank you for all your help. I'm unemployed currently, but as soon as I start working again I will make sure to hit that Donate link. Thanks again! (y)

 

[Broni]

No worries

Way to go!!
Good luck and stay safe