Troubleshoot Non-Stop BSOD

By Rayn21
Nov 1, 2008
  1. Hello, been beating my head against this one for over a month for my sister and am not making any progress whatsoever so I am posting here hoping to get new input.

    The laptop I am working on is locking up on a regular basis and BSODing 1-5 times a day. Sometimes programs will not open when they are clicked (kind of just hangs) and while this is happening the Internet connection shows the 'Limited Connectivity' message and will not work. I have updated the system per MS update and run memtest for 24 hours (no errors). Unsure how to diagnose if I just need to throw the thing away or its something that could be repaired. The system is as follows:

    Pentium Dual-Core T2080 (1.75Ghz)
    1 GB Dual Channel DDR2 SDRAM 533Mhz
    256MB ATI Mobility Radeon X1400
    80GB 5400rpm SATA HD
    Windows XP Home

    I have a sizeable collection of minidumps, the most recent are attached to this post and I have places an older batch on a reply below if further samples are useful.

    Interested in any opinions or insights anyone can offer. I have looked at the files and see some recurrent issues with ipnat and http, but don't know what that might mean. Thank you for your time.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Instead of "hosting" them on your website, please zip a few up and attach them here (200kb limit)
  3. almcneil

    almcneil TS Guru Posts: 1,277

    Have you checked for spyware? If so, what utilities did you use?

    -- Andy
  4. Rayn21

    Rayn21 TS Rookie Topic Starter

    I'm unsure why you have hosting in quotes. I zipped up all the minidumps I had and it was over 200kb so I figured a viable alternative would be to make them available on my own space. That being said, I have zipped up a batch of the most recent dumps to comply with your rules and attached one set to this post and another to the original. Sorry for the indiscretion.
  5. Rayn21

    Rayn21 TS Rookie Topic Starter

    I have run SpySweeper and AVG Antispyware with no results. I've looked through a HiJack This log and see nothing suspcious. NOD32 is running on the system and has been kept up to date.

    Additionally, I ran a scandisk on the hard drive which did not report any errors or bad sectors.

    I am unsure if I can declare the memory problem free after Memtest86 reported no issues after running for 24 hours or if I can declare the hard drive not responsible after the scan disk, but I assume it would report any obvious problems.

  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 8 Minidumps:
    Please uninstall Symantec (Norton) AntiVirus Corporate Edition
    Then restart
    Then run the removal tool:
    Then restart

    Then update your Video Card Driver

    Install Avast or Avira free Antivirus (I prefer Avira)

    Then update it
    Then run a full Antivirus scan

    Then reply back :grinthumb


    Oh you also have NOD32
    That didn't fault, so maybe don't install Avira just yet :)
  7. Rayn21

    Rayn21 TS Rookie Topic Starter

    Thank you I will have her go through these steps and report back after a small period of time to see if any BSODs reoccur.
  8. Rayn21

    Rayn21 TS Rookie Topic Starter

    Yeah, no improvement whatsoever. Blue screened 3 times this hour.
  9. almcneil

    almcneil TS Guru Posts: 1,277

    Try running Spybot Search & Destroy. You can find it in the Downloads seection at this site.

    -- Andy
  10. Rayn21

    Rayn21 TS Rookie Topic Starter

    Gave it a try, still BSODing. just going to have to replace it I imagine. I feel like it would cost more to have it professionally repaired than to replace.
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    What is the Bluescreen number on screen?
    You can stop the automatic restarting through the Start->Run-> control sysdm.cpl,,3
    Then press the Settings button, under Startup and recovery
    Then untick Automatically Restart
    Apply Ok

    You may also want to check out Event Vewer (Start->Run-> Eventvwr.msc)
    For any recent Events, or what was happening at the time
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