Inactive-A Trusteer Rapport not active on ebay

[Pazuzu]

View attachment 77959View attachment 77959 Message appears after windows starts up and I have logged on

 

[Pazuzu]

Message appears after Windows has started & I have logged on

 

[Pazuzu]

Just had windows "unexpected Shutdown" message. Had been browsing using Internet Explorer - latest version and had used browser plugins update checker as recommended in other thread "Vista Laptop Search Conduit"

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 19
BCP1: 00000020
BCP2: B97C0D80
BCP3: B97C0DE0
BCP4: 0A0C0420
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030414-23150-01.dmp
C:\Win7-Temp\WER-190617-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Broni]

We can't really diagnose much from one BSOD so we'll worry if it'll happen again 2-3 times.

Does that runtime error happen on every boot?

 

[Pazuzu]

Yes, the runtime error R6034 happens after every boot. I have uninstalled itunes (after google search results suggested there might be some relationship ).
Ran JRT and Adwcleaner as per maintenance advice. Will run Malwarebytes Anti-malware soon.

 

[Broni]

Go Start>Run (Start Search in Vista/7), type in:
msconfig
Click OK (hit Enter in Vista/7).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

See if runtime error is still there.

 

[Pazuzu]

Followed msconfig instructions. Runtime error persists. I re-booted in "selective startup" by mistake on one occasion and I think it was on that re-boot the runtime error did not show. Meantime I had some problems with IE 11 - would not launch websites from bookmarks, re-installed IE 11 now working normally.

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.03.06.06

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 11.0.9600.16518
jcoll :: JCOLL-PC [administrator]

06/03/2014 15:31:22
mbam-log-2014-03-06 (15-31-22).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 226458
Time elapsed: 10 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Win7-Temp\SoftwareUpdateSetup.exe (PUP.Optional.InstallCore.A) -> Quarantined and deleted successfully.
C:\Win7-Temp\ICReinstall_SoftwareUpdateSetup.exe (PUP.Optional.InstallCore.A) -> Quarantined and deleted successfully.

(end)

 

[Broni]

I re-booted in "selective startup" by mistake on one occasion

This is how you actually do it after deselecting all non-MS stuff.

Now you have to go back to "msconfig" and start re-enabling all stuff you just disabled but only one by one restarting computer each time until you find the culprit.

 

[Broni]

Still with me?

 

[Broni]

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