Hello nice site you have here I am trying to do the preliminary 15 steps before posting my problem, I got to step 10 downloaded and followed instructions for tool 1 and now I cannot seem to download anything else. I click on the link and they come up like they are supposed to and when I click save file, nothing happens. I did get Panda AntiRootkit to load by opening it with compress disk instead of clicking save file, the other downloads didn't have that option as they aren't zips. The rootkit program said there were no rootkits found. Should I continue on without executing tools 2 & 3 in step 10 and Combofix in step 12? I had spybot s&d, Avast, ZoneAlarm, ccleaner & HJT installed already so just had to update them. Thank you for your help, I really do need it! Edit: Okay miraculously the links are working now! so I'm continuing on with the steps, will post findings when through, probably tomorrow morning.