TechSpot

Turn comp on, XP logo then black screen

By Turini
Oct 29, 2008
Topic Status:
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  1. i cant seem to figure out this problem..i have been good with computers for a while and its bugging me.

    ok i turn my laptop on get the normal screens but for some reason there are streaks of lines going through it. after the xp logo the moniter seems to turn off completly.

    safe mode works fine, i tried upgrading drivers, changing the resolution and nothing seems to work.

    im going to upload a video i took on my cell phone that might help
    http://www.megaupload.com/?d=07IABDXT

    any help is appreciated
  2. CCT

    CCT TS Evangelist Posts: 3,556

    'i tried upgrading drivers'

    As in uninstall and reinstall or what?
  3. Turini

    Turini TS Rookie Topic Starter

    Couldnt get on internet so i put the most recent nvidia mobile driver on flash drive and installed them and there was no difference.
  4. CCT

    CCT TS Evangelist Posts: 3,556

    SIGH!

    Did you uninstall first?
  5. Turini

    Turini TS Rookie Topic Starter

    no i did not.
  6. CCT

    CCT TS Evangelist Posts: 3,556

    If you are having Internet Connection problems also, then stop here and say so.

    Else;

    Then, in Add/Remove Programs, uninstall the Nvidia drivers - everything!

    Reboot. You'll only get VGA drivers so your screen will look like Bill Gates' first comp.

    Then, if your IE is working, go to Nvidia and download the latest XP Nvidia drivers for your video chip/card. Make an effort to download to a Desktop folder YOU create called Nvidia or whatever.

    Install them.

    Reboot.
  7. Turini

    Turini TS Rookie Topic Starter

    i did do that but when i reinstall the nvidia driver the problem comes back. There is no problem when there is no driver installed
  8. CCT

    CCT TS Evangelist Posts: 3,556

    'There is no problem when there is no driver installed'

    You gotta work with me here! What the heck does that mean?

    No lines? Full normal video?
  9. Turini

    Turini TS Rookie Topic Starter

    I meant after i uninstall the driver i can get back to the desktop and function normally without being in safe mode. but the lines still appear when the laptop turns on.

    When i install the Nvidia driver the problems come back and i can not even get past the windows logo.
  10. Cinders

    Cinders TechSpot Chancellor Posts: 1,313   +12

    If you are getting lines when the laptop first turns on and none of the drivers are being loaded then you have a video device failure. You'll probably need to replace the motherboard, or in the unlikely event that you spent enough money to get a laptop with a replaceable video device you need to replace the video device.
  11. CCT

    CCT TS Evangelist Posts: 3,556

    So, you have a definite graphics problem outside of Nvidia drivers. Now, since you asked for help but didn't post anything specific about your computer, I must stop my general diagnosis and await your filling in your system specs in your profile.

    Otherwise, I think you need to consider a trip to the shop to have them check your LCD cable connectors internally or your LCD inverter.

    Probably will have to anyway.
     
  12. Turini

    Turini TS Rookie Topic Starter

    1 222-4795 Inspiron E1705, Intel Core 2 Duo processor T7200 (4MB/2.00GHz/667MHz) $1502.40
    1 320-5281 17 inch TrueLife Wide-screen WXGA+ for Inspiron 9400/E1705 $0.00
    1 311-5638 2GB, DDR2, 667MHz 2 Dimm, for Inspiron 9400,E1705 $0.00
    1 320-4779 256MB NVIDIA GeForce Go 7900 GS, for Inspiron 9400/E1705 $0.00
    1 341-3318 120GB 5400RPM SATA Hard Drive for Inspiron 6400/E1505 $0.00
    1 313-4910 Dell Resource DVD with Application Backup $0.00
    1 420-5769 Internet Search and Portal $0.00
    1 420-5924 Icon Consolidation Application $0.00
    1 420-6436 Vista, PC-Restore, Dim/Insp $0.00
    1 420-6481 Dell Support, Vista, Dim/Insp $0.00
    1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access $0.00
    1 466-2924 Microsoft Windows Vista Home Premium Edition, English $0.00
    1 430-0493 Integrated 10/100 Network Cardand Modem, for Inspiron $0.00
    1 412-0917 Adobe Acrobat Reader 7.0, for Inspiron $0.00
    1 313-5005 24X Combo CD-RW/DVD, for Inspiron 9400/E1705 $0.00
    1 420-6464 Roxio Creator Basic $0.00
    1 313-5014 Integrated Sound Blaster Audigy $0.00
    1 430-1897 Intel PRO/Wireless 3945 802.11a/g Mini Card (54Mbps) for Inspiron 9400/E1705 $0.00
    1 412-0940 Security 30-day trial $0.00
    1 312-0374 80 WHr 9-cell Lithium Ion Primary Battery, for Inspiron 9400/E1705 $0.00
    1 461-3063 No ISP Requested $0.00
    1 412-1397 No Productivity Software requested $0.00
    1 950-9797 No Warranty, Year 2 and 3 $0.00
    1 950-3337 1 Year Limited Warranty $0.00
    1 412-0360 Soft Contracts - Banctec $0.00
    1 983-8358 Dell Hardware Warranty PlusOnsite Service, Initial Year $0.00
    1 970-1890 Type 3- Third Party At Home Service, 24x7 Technical Support, Initial Year $0.00
    1 960-2780 Warranty Support,Initial Year $0.00
    1 980-9819 Thank you for purchasing Dell $0.00
    1 986-5849 Thank you for choosing a Limited Warranty and Service Contract $0.00
    1 465-8754 Thank you for choosing Dell $0.00
    1 464-9572 No Entertainment software pre-installed $0.00
    1 310-8314 Intel Centrino Core Duo Processor $0.00
    1 310-8628 You have chosen a Windows Vista Premium System $0.00


    you have no idea how much i appreciate the help. I let me sister borrow it for a week and this is what happens.

    also, why would it run perfect without the nvidia drivers? wouldn't that rule out the problems with the cable connectors?
  13. CCT

    CCT TS Evangelist Posts: 3,556

    Is this still under warranty?
  14. Cinders

    Cinders TechSpot Chancellor Posts: 1,313   +12

    The reason I think it's a video device problem is because of the lines when the computer first turns on. Some of the basic features of the video device are working. These basic features allow you to see your motherboard POST and allow you to go into your BIOS. All video cards have this feature. When you load the Microsoft version of your device driver (Safe Mode) your video device seems to work because the driver does not use to any of the advanced features on the device. When the Nvidia device driver is loaded the video device fails because the driver is trying to access many of the more advanced features which have simply been broken somehow and are no longer available.
  15. CCT

    CCT TS Evangelist Posts: 3,556

    Well Cinders, if you have the solution I am going to bed.

    Night all!
  16. Cinders

    Cinders TechSpot Chancellor Posts: 1,313   +12

    I could very well be wrong.
  17. Turini

    Turini TS Rookie Topic Starter

    I dont need you staying awake to try and help me :p i do appreciate it very much everything you have said so far
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